Qualifications & Skills Required:

Minimum 1 year of experience in Sales, Retention, Customer Service, or healthcare setting. Strong communication and interpersonal skills. Excellent listening skills with the ability to handle difficult or emotional situations. Strong attention to detail and organizational skills. Proficiency in EMR systems and basic computer skills. Knowledge of medical terminology preferred. Ability to multitask in a fast-paced environment. Problem-solving mindset with a patient-focused approach. Professional demeanor, reliability, and strong work ethic. Ability to remain calm under pressure. Bilingual (English/Spanish) preferred. Must be punctual and flexible. This position requires AHCA Level 2 background screening.

Learn more:

https://info.flclearinghouse.com ¡Únete al equipo de Retención de Vida Medical Centers! Actualmente contamos con 1 posición disponible para el puesto de Retention Specialist en nuestra nueva sede corporativa en Miami Lakes. Vida Medical Centers ofrece excelentes beneficios, incluyendo tiempo libre remunerado, días feriados pagos y bonos por desempeño. Esta es una posición a tiempo completo que requiere un mínimo de 1 año de experiencia en ventas, retención o servicio al cliente, preferiblemente en el área de salud. El/la Especialista en Retención desempeña un papel clave en la satisfacción y fidelización de los pacientes. Este rol requiere un alto nivel de empatía, profesionalismo y habilidades para la resolución de problemas. Actuará como enlace entre los pacientes y los diferentes departamentos para asegurar una experiencia positiva y continua. Las responsabilidades del puesto incluyen, pero no se limitan a: Establecer y mantener relaciones positivas con pacientes y miembros del equipo. Realizar llamadas de satisfacción y actuar como defensor del paciente. Atender y resolver inquietudes, quejas o problemas de los pacientes de manera oportuna. Contestar llamadas de pacientes, proveedores, compañías de seguros y otras instituciones médicas. Verificar la identidad del paciente solicitando nombre completo y fecha de nacimiento en cada interacción. Verificar elegibilidad de seguros e identificar posibles terminaciones de cobertura. Asistir con la programación, cancelación y confirmación de citas y transporte (si aplica). Colaborar con departamentos internos como Marketing, Referidos, Récords Médicos, Farmacia y Front Desk. Utilizar sistemas EMR para documentar interacciones y dar seguimiento a los casos. Monitorear y responder llamadas, correos electrónicos, faxes y mensajes de EMR de manera oportuna. Reportar errores, incidentes o irregularidades a supervisión. Brindar información clara y precisa sobre los servicios y orientar al paciente según sus necesidades. Escalar situaciones complejas cuando sea necesario. Mantener la confidencialidad del paciente y cumplir con las regulaciones de HIPAA. Participar en entrenamientos y reuniones del equipo. Calificaciones y

Habilidades Requeridas:

Mínimo 1 año de experiencia en ventas, retención, servicio al cliente o entorno de salud. Excelentes habilidades de comunicación e interacción interpersonal. Habilidad para manejar situaciones difíciles con empatía y profesionalismo. Gran atención al detalle y habilidades organizativas. Conocimiento de sistemas EMR y manejo básico de computadoras. Conocimiento de terminología médica (preferido). Capacidad para trabajar en un ambiente dinámico y multitarea. Habilidad para resolver problemas y enfoque en el paciente. Conducta profesional y confiabilidad. Bilingüe (inglés/español) preferido. Puntualidad y flexibilidad. Este puesto requiere una verificación de antecedentes de Nivel 2 de AHCA. Obtenga más información: https://info.flclearinghouse.com

Job Type:

Full-time Pay:

From $16.00 per hour

Work Location:

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