Position Summary:

Metro Credit Union is seeking a detail-oriented and results-driven Recovery Specialist to join our team. This role is responsible for managing charged-off accounts and working directly with members to achieve full repayment or reach equitable settlement agreements. The ideal candidate will bring strong analytical skills, sound judgment, and a commitment to delivering member-focused solutions.

Key Responsibilities:

Conduct negotiations with members to secure repayment of charged-off accounts, aiming for full recovery or satisfactory settlement.\nRecommend accounts for litigation when appropriate, ensuring timely action to avoid statute limitations and maximize recovery.\nMonitor internal collection accounts, queues, and dashboards weekly to track performance and escalate non-performing accounts to management.\nUtilize skip tracing and asset search tools to locate members and identify assets that support recovery efforts.\nAssess member eligibility for specialized Recovery products and present appropriate solutions.\nReview and analyze assigned accounts daily, determining the most effective collection strategies.\nPerform additional duties and support special projects as assigned by management.

Qualifications:

Proven experience in collections, recovery, or financial services preferred\nStrong communication and negotiation skills\nAbility to work independently and manage multiple priorities\nFamiliarity with skip tracing tools and recovery platforms is a plus\nHigh level of integrity and professionalism

Compensation Disclosure:

\n$30.71-$41.55/hr.\nThe salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Why Join our team:

Comprehensive Benefits:

Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays\nSales Incentives; annual retention bonus vesting program\nThree weeks paid vacation; 11 paid holidays\n401(k) with matching plan & safe harbor plan - allowing every employee to save for retirement. Metro contributes 3% regardless of employee s contribution\nWellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses\nDiscounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals\nGrowing, dynamic environment - no day is ever the same and join an exceptional team of co-workers\nExceptional training program (classroom, on-the-job, and mentoring) Stable and growing organization Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program. Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ( Together We Advance ) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman s Best of 2025 awards; and recognized as one of America s Best Regional Banks and Credit Unions in 2025 by Newsweek. 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