Full Job Description Location:

Onsite at a Medical Facility in Cleveland, OH (Northeast Ohio)

Shift:

Various Shifts:

Full-time, Part-time, and 4 day / 10 hour shifts available

Pay Range:

$23 - $27 per hour Make a Difference Every Day While Helping Patients Navigate Healthcare Do you enjoy helping people, solving problems, and guiding others through important paperwork or applications? We're looking for compassionate, customer-focused professionals to help patients understand their insurance coverage, apply for financial assistance programs, and connect with resources that make healthcare more affordable. If you've helped customers complete applications, explained benefits, worked in customer service, banking, insurance, taxes, Medicaid, SNAP, TANF, Social Security, government programs, or administrative support—you may already have the skills we're looking for. No collections experience required. Your compassion matters more than healthcare experience. Why You'll Love This Role Help patients during one of the most important moments of their lives. Stable healthcare career with one of the nation's leading healthcare systems. Competitive pay ($23-$25/hour). Multiple work locations across Northeast Ohio. Full-Time and Part-Time opportunities. 4-day workweek options available. Paid training. Supportive team environment. Help patients during one of the most important moments of their lives. Stable healthcare career with one of the nation's leading healthcare systems. We encourage applicants with experience as: Customer Service Representative Administrative Assistant Medical Receptionist Patient Access Representative Patient Registration Financial Counselor Benefits Specialist Medicaid Eligibility Worker

SNAP/TANF

Case Worker Social Services Representative Human Services Case Manager Insurance Verification Specialist Banking Representative Credit Union Representative Tax Preparer Front Desk Coordinator Call Center Representative Family Support Specialist Community Resource Specialist Intake Coordinator Working Conditions :

Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off About Firstsource Firstsource Solutions

USA, LLC

partners with leading healthcare organizations to improve the patient experience through compassionate, innovative support services. Our Patient Financial Advocates play a vital role in helping patients understand their options and access the financial assistance they need during some of life's most important moments. Firstsource Solutions

USA, LLC

is an Equal Opportunity Employer. Employment decisions are made without regard to age (40 and over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

Job Type:

Full-time Pay:

$23.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Pet insurance Referral program Vision insurance Application Question(s): How many words do you type per minute (WPM)? What language(s) are you fluent in? Do you have any schedule restrictions?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Computer skills: 1 year (Required) medical / hospital : 1 year (Preferred)

Work Location:

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