JOB SUMMARY/PURPOSE

Provides customer service for multiple lines of business and ensures accurate financial payment for account resolution under the guidance of higher level Financial Specialists. Acts as a contact for inquiries for internal/external customers. Trains for higher level Financial Specialist roles while learning SHS policies and procedures.

DEPARTMENT DESCRIPTION

The Regional Business Office is responsible for the accurate and timely follow-up on claims for services provided at all lines of business in all service locations.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High school diploma or equivalent required. College preferred. One (1) year collections, finance/accounting or medical billing experience required. One (1) year medical business office experience preferred. Experience or training in the following preferred: EPIC Software. ICD-9 or CPT. Medical Terminology.

KNOWLEDGE/SKILLS/ABILITIES

Confidentiality:

Knowledge of the importance of confidentiality.

Communication:

Communicate information verbally and in writing so others will understand.

Customer Service:

Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public and external sources.

Problem Solving:

Ability to identify problems and review related information using logic and reasoning to evaluate options and implement solutions.

Team Building:

Ability to work as part of a team or on your own. Basic knowledge of policies and procedures related to the resolution of accounts/claims, and of Government and Commercial insurance compliance/regulatory/billing standards.

PHYSICAL DEMANDS

Rarely (1

10% of the time) Occasionally (11
33% of the time) Frequently (34
66% of the time) Continually (67
100% of the time) CLIMB
STAIRS LIFT (Floor to

Waist:

36\") 0
20 Lbs LIFT (Knee to chest: 24
54\") 0
20 Lbs LIFT (Waist to

Eye:

up to 54\") 0

20 Lbs CARRY 1-handed, 0
20 pounds CARRY 2-handed, 0
20 pounds

BEND FORWARD

at waist KNEEL (on knees)

STAND WALK

LEVEL

SURFACE ROTATE TRUNK

Standing REACH

Upward PUSH (20-40 pounds force) PULL (0-20 pounds force)

SIT ROTATE TRUNK

Sitting REACH

Forward

MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY PINCH

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