Advisory support representative

Advisory support representative Dexian - 3.6 Scottsdale, AZ Job Details Full-time $40,000 - $45,000 a year 7 hours ago Qualifications Microsoft Word Teamwork Microsoft Excel Microsoft Outlook Windows Bachelor's degree Organizational skills Financial services Banking Technical Proficiency Time management

Full Job Description Basic Requirements:

Customer-focused mindset Attention to detail and accuracy Problem-solving and critical-thinking skills Time management and organizational skills Motivated individuals looking to grow a career in the Financial Services industry Minimum 1 year providing customer service; including, proven results in bringing solutions to challenging issues experience Proficient with Windows Microsoft Excel, Word, Outlook and Internet Ability to verbally communicate effectively with the Advisors regarding service issues Ability to read & interpret company policies, operations manuals, & technical guides

Preferred Requirements:

For new graudates: internship, co-op experience, prior work experience 1 years' experience of brokerage experience Completion of the

FINRA SIE

exam FINRA Series 7 Experience with Envestnet / Wealth Management Platform Bachelor's degree in business, Finance or related field

Prior Experience or Exposure Including:

Financial Services, Investment Advisory, Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service Representative, Back Office Operations Operations Processing Specialist Oakdale, MN (Onsite)

Responsibilities:

Operations Processing Process brokerage account documents with a high degree of accuracy and within established service level timelines Review incoming documentation for completeness, ensuring all required fields, signatures, and supporting materials are present Validate transactions against firm policies, industry regulations, and compliance standards Identify and resolve discrepancies, missing information, or errors prior to processing Ensure strict adherence to regulatory requirements (e.g., KYC, AML, and account registration rules) Maintain precise records and audit trails for all processed transactions Prioritize workload effectively to meet deadlines in a high-volume processing environment Collaborate with internal partners to clarify requests and facilitate timely resolution Continuously monitor for risk and escalate potential compliance issues when identified Apply strong attention to detail to minimize errors and uphold data integrity across systems Client, Advisor & Clearing Firm Interaction Interact with financial advisors, clearing firms, custodians, and other external partners on routine and complex account transfer requests. Provide timely and accurate status updates within contact management and workflow systems. Make outbound phone calls to financial professionals as needed to resolve transfer issues and communicate status updates. Build and maintain strong working relationships with vendors, internal stakeholders, and financial professionals. Customer Support & Phone Inquiries Answer inbound calls from financial professionals in a courteous, professional, and timely manner Respond to questions regarding accounts, products, services, and procedures Research and resolve issues efficiently, escalating complex matters as needed Document all interactions accurately in internal systems Collaboration & Continuous Improvement Work closely with internal teams to resolve inquiries and improve service delivery Identify trends or recurring issues and provide feedback to leadership Contribute to a positive team environment and customer-focused culture

Basic Requirements:

Customer-focused mindset Attention to detail and accuracy Problem-solving and critical-thinking skills Time management and organizational skills Motivated individuals looking to grow a career in the Financial Services industry Proficient with Windows Microsoft Excel, Word, Outlook and Internet Ability to read & interpret company policies, operations manuals, & technical guides

Preferred Requirements:

For new graduates: internship, co-op experience, prior work experience 1 years' experience of brokerage experience Completion of the

FINRA SIE

exam FINRA Series 7 Experience with Envestnet / Wealth Management Platform Bachelor's degree in business, Finance or related field is preferred

Prior Experience or Exposure Including:

Financial Services, Investment Advisory, Billing, Accounting, Customer Service, Advisor Support, Client Support, Operations Support, Account Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service Representative, Back Office Operations Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. • Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian | Unlock trajectory changing opportunities Unlock business potential with Dexian's comprehensive solutions. Discover staffing, talent development, and valuable resources. Explore now!

Pay:

$40,000.00 - $45,000.00 per year

Experience:

Banking:

2 years (Preferred)

Financial:

2 years (Preferred) in-bound calls: 2 years (Preferred)

Work Location:

In person