Consumer Collections Specialist

Consumer Collections Representative•Loss Mitigation |

Mortgage ServicesLocation:

Tempe, AZ (100% On-Site | Near Rio Salado Pkwy & Loop 101)

Pay:

$22/hour

Job Type:

Full-Time |

Temp-to-HireIndustry:

Mortgage & Financial ServicesRobert Half is hiring a Consumer Collections Representative•Loss Mitigation for a growing national mortgage and financial services company in Tempe. This is a great opportunity for candidates with call center customer service experience who want to build a long-term career in financial services.

This full-time, temp-to-hire position offers paid training, consistent hours, career growth, and excellent benefits upon permanent hire. The role is based in a modern, high-volume call center environment and is fully on-site.

About the RoleAs a Loss Mitigation Collections Representative, you will make a high volume of outbound calls to mortgage customers who are more than 60 days past due on their payments. You will speak with customers in a professional and empathetic manner, gather and document financial information, and help present possible financial solutions based on their specific situation.

Key ResponsibilitiesHandle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collectionCommunicate professionally and empathetically with customers regarding past-due mortgage paymentsGather, review, and enter relevant financial information accurately into internal systemsExplain potential repayment or financial solution options based on customer circumstancesDocument all customer interactions thoroughly and accuratelyFollow compliance, quality, and customer care standardsParticipate in ongoing training, coaching, and performance developmentScheduleFull-Time•40 hours per week

Monday-Friday:

Spring/Summer:

9:00 AM•6:00

PMFall/Winter:

10:00 AM•7:00

PMMandatory Monthly Saturday Rotation:

One half-day Saturday per monthTypically 7:00 AM•11:00 AM or 8:00 AM•12:00 PM, depending on the time of year

Training Schedule:

First few weeks of corporate classroom training: Monday-Friday, 8:00 AM•5:00 PM