Job Overview At CFB, our culture is built on servant leadership, connection, integrity, and growth. We lead by putting people first, supporting our employees, serving our communities. Collaboration and innovation drive us forward, while our deep community roots remind us that what we do makes a difference beyond the bank. We invest in the development of our people, celebrate diverse perspectives, and create opportunities to learn, grow, and lead. When you join CFB, you're not just building a career, you're becoming part of a team that is shaping the future of community banking. Consider experiencing our culture and enjoy our rich benefit package as a member of the CFB Team! Responsibilities Lead, coach, and develop team members responsible for digital banking and payment operations including workload management, training, performance feedback, and professional development. Lead the administration, support, enhancement, and ongoing performance of the Bank's digital banking platforms, including online and mobile banking solutions. Serve as the operational lead for digital banking implementations, conversions, upgrades, integrations, and enhancement projects. Partner with the Director of Digital Strategy & Products to execute the Bank's digital roadmap and deliver approved digital banking initiatives. Coordinate cross-functional implementation efforts involving Operations, IT, Retail Banking, Treasury Management, Compliance, Fraud, and vendor partners. Ensure successful deployment, testing, training, communication, and operational readiness for new digital products, features, and services. Monitor digital platform performance, customer adoption, service delivery, and operational metrics to identify opportunities for improvement. Provide subject matter expertise for payment-related services including ACH, Same Day ACH, FedNow, RTP, wires, debit cards, bill payment, P2P payments, and other electronic payment solutions.

Education and Experience:

Minimum of 7 years of banking, payments, digital banking, treasury management, financial technology, or related experience. Minimum of 3 years of leadership, supervisory, team lead, or project leadership experience preferred. Demonstrated experience leading or supporting technology implementations, system conversions, vendor integrations, or major system enhancements. Experience working with API connections, digital banking platforms, payment processing, fintech providers, or third-party banking technology vendors to ensure smooth, secure, and reliable digital banking for services for our customers preferred. Experience with real-time payments, FedNow, RTP, debit card services, ACH, wire transfers, treasury management solutions, or emerging payment technologies preferred. Accredited ACH Professional (AAP) certification preferred. Candidates without AAP certification must be willing to pursue certification within an agreed-upon timeframe following employment. Bachelor's degree in Business, Finance, Information Systems, or a related field preferred, or equivalent industry experience. Competencies Excellent organizational, analytical, and problem-solving abilities. Strong knowledge of digital banking platforms and customer-facing banking technology. Strong working knowledge of payment operations including ACH, Same Day ACH, wires, debit cards, FedNow, RTP, bill payment, and P2P payments. Demonstrated ability to lead system implementations, conversions, integrations, and enhancement projects.

Work Location:

In person