Influence:

Capable of building rapport with different personalities to drive positive results

Sales Outreach:

Self-starter that is disciplined to manage daily calling activity to achieve required results.

Communication Skills -

Interpersonal:

Comfortable and confident with proactively engaging in conversation

Customer Service Skills:

Demonstrates professionalism and empathy in customer interactions

Adaptability:

Has the ability to learn and adapt quickly to new information and technology

Teamwork:

Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility:

Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility:

Able to process information and move quickly through problem resolution\n

Responsibilities & Qualifications Duties & Responsibilities:

\nSales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.\nService Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.\nOperations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.\n

Position Specific Skills:

\nApplication of a structured sales process\nFinancial literacy\nKnowledge of retail banking products and services\n

Qualifications:

Minimum Required Education and Experience:

High School Diploma or GED and 1 years' experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program\n

Preferred Education:

Bachelor's Degree\n

Preferred Area of Study:

Preferred Area of Experience:

Telephone sales\n

Required Licenses or Certifications:

Preferred Licenses or Certifications:

\nAdditional Information High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Preferred Education:

Bachelor's degree

Preferred Area of Experience:

Telephone sales

License or Certification Type:

null nullSkill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. 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