Small Business Relationship Manager

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking a Small Business Relationship Manager to join our organization. As a Small Business Relationship, you will serve as the primary point of contact for small business members and prospects, developing new relationships and deepening existing ones across deposits, lending, and cash management. You'll proactively build a pipeline through cold calling, in-person prospecting, networking, and referral partnerships. You'll also assess credit needs, basic Small Business Administration (SBA) program eligibility, and coordinate with underwriters to structure loan requests. Additionally, you will serve as point of contact for branch network, to onboard accounts, resolve issues, and deliver an excellent experience while expanding awareness and driving growth in the community.

What You'll Do:

Responsible for executing a disciplined calling program to grow new and existing small business relationships. Source prospects through cold calls, centers of influence (e.g., local chamber of commerce, Certified Public Accountants etc.), community outreach, and digital research. Build referral pipelines, identify cross-sell opportunities, and position Nusenda products and services to meet member needs by uncovering needs through targeted questions, presenting tailored solution sets, coordinating as needed with Treasury Management and Small Business Underwriting for pricing and structure. Represent the organization at community events promoting our organization as a preferred financial institution and workplace. Pre-screen loan opportunities, interview applicants, gather financial packages, and assess SBA program fit for common requests. Collaborate with small business underwriting to structure terms that provide appropriate returns and mitigate risk by sizing facilities to verified cash flow and working capital cycles, aligning term and amortization to loan purpose and collateral useful life, setting collateral advance rates and loan‑to‑value within policy, confirming guarantor support and global Debt Service Coverage Ratio, selecting SBA products and guaranty levels when eligibility strengthens repayment and reduces risk, and defining pre‑funding conditions and covenants with clear documentation.

What You'll Need:

Three to five years of similar or related experience Bachelor's degree in Business Administration, Finance or related field

Key Skills and Experience:

Working knowledge of SBA lending programs and processes including basic eligibility and documentation requirements; direct SBA production experience preferred. Advanced knowledge of outbound business development, including structured cold calling, call planning, pipeline management, and use of Customer Relationship Management (CRM) tools. Experience in branch processes including business account opening, Know Your Customer/Customer Identification Program (KYC/CIP), online and treasury services setup. Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution. Effectively communicate with internal and external customers appropriately via in person, email etc. Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.