Member Service Representative

Member Service Representative Amherst Federal Credit Union Amherst, NY Job Details Part-time | Full-time $19.50 - $21.50 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Computer literacy Processing cash transactions Filing Research Data entry Typing Clerical experience Productivity software Full Job Description Amherst FCU is seeking a full-time or part-time Member Service Representative with superior customer service and cross-selling skills. The primary responsibility of this position is to provide a full range of transaction services, product information and responses to questions to ensure member satisfaction while maintaining member confidentiality in person and on the phone. Candidates will assist members with opening and closing accounts; answer questions about products and services; research and resolve member differences and concerns; receive and process member financial transactions, including deposits, withdrawals, loan payments and transfers. Sell negotiable instruments; process check orders and re-orders; perform maintenance on member records. Candidates will also perform a variety of miscellaneous tasks including: special projects, typing, filing, computer input/data entry, answering the telephone, faxing/emailing, & photocopying.

Candidates must have the following:

cash handling experience customer service experience mid-level computer skills (including email, internet skills and Microsoft Office) ability to confidently learn multiple computer systems Candidates should be comfortable working in a small, close-knit office environment and collaborating closely with all team members. This position can lead to paths for career advancement.

Pay:

$19.50 - $21.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person