Student Financial Services Assistant

MARYVILLE COLLEGE STAFF POSITION DESCRIPTION

Position Title:

Student Financial Services Assistant Department:

Business Office Title of Immediate Supervisor :

Bursar Funded Term /

Work Cycle:

12-month

Expected Daily Work Hours:

8

Expected Weekly Work Schedule:

Monday-Friday, 8:00 a.m. - 5:00 p.m.; occasional evenings or weekend hours during registration or peak periods

Pay Grade :

5

S Starting Salary Expectations :

$39,334 - $41,334

About Maryville College:

Maryville College is a nationally ranked institution of higher learning and one of America's oldest colleges. For more than 200 years, we've educated students to be giving citizens and gifted leaders to study everything so that they are prepared for anything. Our graduates are equipped to address complex problems, engage with diverse communities, and launch meaningful careers. Nestled in Maryville, Tennessee, between the Great Smoky Mountains National Park and the city of Knoxville, our campus combines the beauty of a rural setting with the advantages of an urban center. With a wide range of academic programs and a strong tradition of career preparation, our alumni live "strong of mind and brave of heart," carrying forward our Presbyterian founder's charge to do good on the largest possible scale. Mission At Maryville College, we offer more than a mission—we offer support. Our employees receive a comprehensive benefits package including medical, dental, and vision coverage; a generous paid time off program; a retirement plan with an employer match of up to 5%; tuition benefits for employees, spouses, and dependents; and the opportunity to grow in a collaborative community that values professional excellence and personal well-being. "Maryville College prepares students for lives of citizenship and leadership as we challenge each one to search for truth, grow in wisdom, work for justice and dedicate a life of creativity and service to the peoples of the world."

Values:

Scholarship:

We commit ourselves to lifelong curiosity and learning, to the search for knowledge, and to intellectual creativity.

Respect:

We commit ourselves to honor the worth, dignity, and freedom of ourselves and all creation, and to treat others as we wish to be treated.

Integrity:

We commit ourselves to truth, honesty, dependability, and responsibility in all our actions and relationships. Position Purpose The Student Financial Services Assistant ensures smooth, accurate, and supportive financial interactions for students, families, and campus departments. This position maintains student accounts, processes payments, supports registration periods, and upholds strong financial controls. By providing reliable customer service and precise daily cash handling, the role directly contributes to student success and the institution's financial integrity. SUMMARY The Student Financial Services Assistant manages student billing and accounts receivable, maintains cash drawers, prepares daily deposits, and assists with registration and collections. As the primary front-office representative for the Business Office, this position interacts regularly with students, parents, faculty, and staff. Success in this role requires accuracy, confidentiality, professionalism, and consistent on‑campus attendance. Regular attendance and punctuality are essential. Education and Experience required to ensure success in this position: Education required to ensure success in this position: High school diploma or equivalent required Associate degree in business, accounting, or related field preferred Experience required to ensure success in this position: 1-3 years of customer service, cashiering, billing, or financial office experience preferred Experience in higher education or student accounts is beneficial Experience handling cash or payment processing preferred

ESSENTIAL FUNCTIONS

Leadership and Collaboration:

Oversee daily activity and maintain a welcoming presence in the main Business Office area. Serve as the primary point of contact for walk-in visitors, phone calls, and online inquiries. Support Fall and Spring registration periods; occasional weekend hours may be required. Provide coverage for Bursar responsibilities in their absence Provide accurate information and assistance regarding student billing, payment options, and account status. Maintain a professional, service-oriented environment for students, parents, faculty, and staff Data, Technology, and Compliance Maintain main cash and petty cash funds in accordance with internal control procedures. Prepare and reconcile daily bank deposits with complete documentation and audit trails Organize and maintain business records for current and former students in accordance with retention policies. Ensure timely and accurate posting of financial transactions to student accounts Perform accurate data entry, billing updates, and account adjustments Uphold FERPA-mandated privacy compliance Stakeholder and Institutional Support Assist with student billing questions, payment processing, and account navigation Collaborate with campus offices to ensure accurate billing and coordinated student support. Respond to inquiries from students, parents, faculty, and staff with professionalism and confidentiality of student financial information. Maintain student payment plans and coordinate payment arrangements. Operations and Technical Oversight Perform accounts receivable transactions, including credit card and monetary transactions. Assist with managing former student account collections. Maintain and manage current student balances and deferrals, ensuring timely payments. Maintain account balance holds for both former and current students Serve as backup for mail operations, including sorting incoming/outgoing mail and delivering important items to the post office. Fiscal Oversight Ensure timely and accurate posting of payments, deposits, and cash-handling activities Maintain strong internal controls through reconciliations and proper documentation. Notify relevant offices when checks or payments are received. Strategic Planning and Sustainability Maintain internal controls through reconciliations, documentation, and adherence to financial policies. Identify opportunities to improve workflow efficiency, customer service, and documentation practices. Recommend and support implementation of system or process enhancements when required

Other:

NOTE:

Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty, and students. Knowledge, Skills, and Abilities Strong attention to detail and accuracy in financial transactions Excellent interpersonal and communication skills Ability to maintain confidentiality and handle sensitive information appropriately Proficient with Microsoft Office tools, office software; ability to learn new technologies Ability to work independently, prioritize and manage multiple tasks, and meet deadlines Commitment to providing high-quality customer service Dependability and regular attendance required Ability to work well with others in a collaborative environment Strong customer service and communication skills

License, Certification, or Registration Necessary:

Valid driver's license (for bank deposits if applicable) Certification in financial software or systems is helpful but not required

Work Environment and Physical Requirements:

Prolonged periods working at a computer Ability to lift/move up to 20 pounds Regular on-campus attendance required; may work outside regular hours during peak periods Frequent interaction with students, families, staff, and faculty Some interruptions due to walk-in questions at the front desk May travel between campus buildings and/or bank as needed Ability to operate the following vehicles or equipment: Standard office equipment (computer, printer, phone) College vehicle or personal vehicle for bank deposits