ID 2026-5591

Type Active - Full Time Hourly Work Model On-site

ABOUT US

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

WHAT WE OFFER

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

WHAT YOU WILL DO EVERYDAY

Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.

HOW YOU WILL MAKE AN IMPACT

Member Service:

Provide consistent, courteous and personal service to members. Communicate with all AFCU members, employees and staff in a friendly, professional manner.\nAnalyze member needs, match products/services to maximize member relationships with the credit union with an effort to increase member wealth, knowledge and financial stewardship.\nOpen consumer account types, youth, certificates, IRAs, Coverdell, HSAs, etc. and explain various accounts and ownership options. Prepare necessary documentation and complete transaction.\nDemonstrate the use of automated services (includes: ITM orientation and troubleshooting, Online Banking, Bill Pay and ATM assistance as needed) to new and existing members in order to increase the percentage of members oriented to automated services.\nOpen new accounts, revise existing accounts, complete direct deposit requests and internal transfers, and update the account accordingly.\nComplete in-house Certified Credit Union Financial Counselor program. Provide financial counseling to members as needed.\nObtain documentation for business account requests and refer account to business account specialists.\nRecognize and refer mortgage leads to the mortgage department.\nComplete transactions such as deposits, withdrawals, loan payments, check cashing, cash advances, cashier's checks, VISA gift/travel money cards and US Savings bond redemption for the member as appropriate.\nInvestigate member account problems or complaints and make determinations on refunding fees and charges; provide your recommendations to the Branch Manager as warranted by the circumstances.\nRent safe deposit boxes, complete initial documentation and collect initial rent payment, allow member access to safe deposit box as assigned by the manager. • Issue instant issue cards via card wizard instant issue system.\nPerform all maintenance to accounts after opening, order/reorder member checks, wires, process stop payment requests, process fraud/theft claims, order copies of member records, close accounts.\nMake outbound calls.\nProvide notary and/or signature guarantee services.\nProperly process all requests utilizing all automated systems of the credit union.\nAccept garnishments and levies as served and submit for processing, if approved by the manager.

Organizational Goals:

Responsible for specific, measurable branch goals for deposits, loans, debt protection, GAP and MMP.\nResponsible for cross offering services and making referrals for goal attainment based on the credit union's strategic plan.\nAssist with business development contacts that may include onsite visits to potential and existing SEGs.\nRefer potential SEGs to marketing for follow up.

Loan Service:

Interview consumer loan applicants, explain loan options, rates, terms, and collateral requirements, prepare all necessary documents, obtain employment and upload proof of income, obtain credit report - assess member needs and cross-sell credit union services based on business that can be obtained from the credit report and from member cues, finalize loan and disburse funds. Effectively communicate with underwriters who decision loans.\nProperly notify member of loan decisions, follow-up on any approved loan to assure disbursement, including closing of approved Home Equity Lines of Credit. Maintain up-to-date knowledge of all aspects of the credit union's loan products including origination and closing rules and regulations for Home Equity Lines of Credit. Communicate with underwriters who decision AFCU equity loans regarding particulars of each application\nCommunicate with all AFCU members, employees, and staff in a friendly, professional manner.\nBuild successful long-term relationships with members by increasing use of credit union services.\nExplain the different services and the benefits of each.\nComplete paperwork for loan changes and submit for approval.\nConsistently offer the credit union's ancillary products on all eligible loan requests, allowing the member the opportunity to purchase additional protection for their loan.

Teller Services:

Perform teller duties as required or directed.\nMust be able to perform all daily teller duties including opening, closing and balancing the branch accurately.\nConsistently deliver quality member service and be a role model for new employees.\nObserve all safety and security policies and procedures, must possess a strong knowledge of all teller policies and procedures.\nRecognize member needs and recommend appropriate credit union products and services.\nBalance a cash box, cash dispense machine, recycler or branch vault as assigned.

Quality Control:

Responsible for maintaining attention to detail to ensure accuracy of work.\nTimely audit and examination of individual work produced is required. Resolve errors in a timely manner.\nIdentify and communicate to the Branch Manager any product or service-related issues or improvements which would result in higher quality services for the members or improved financial control for the credit union.\nMaintain adherence to all credit union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity.\nComplete all required regulatory training annually and any additional assigned training in a timely manner.\nAssist in opening/closing security procedures of credit union offices.

Other:

Read all internal publications including HUB and Possibilities.\nPerform other duties as required or assigned.

Please note:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

WHAT YOU WILL NEED TO SUCCEED

Education High School Diploma or equivalent is required\nAssociate's Degree or specialized financial services training is preferred\nObtain the Certified Credit Union Financial Counselor (CCUFC) designation by passing the CUNA Financial Certification Program (FICEP) exam Work Experience 1-3 years minimum of one year customer service experience is required Knowledge, Skills, and Abilities A high level of interpersonal skills to conduct productive interviews with loan applicants and cross sell credit union services to the membership.\nExcellent verbal and written communication skills to communicate professionally.\nMust present a friendly and professional manner toward members. Maintain a professional work environment and businesslike appearance.\nAbility to identify, evaluate and resolve member financial needs.\nKnowledge of risk management and loss prevention.\nMust be an accurate typist.\nMust be accurate in all transactions, including cash handling.\nAbility to organize and prioritize work with minimum supervision.\nWorking knowledge of computer programs including Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Teams, IRA Service Center Software and the internet.\nMust be able to operate or have ability to be trained to operate related office equipment including Biometric SDB Access, calculator, cash dispense machine, laser printer, receipt printers, coin and currency counters, cash recycler, coin scan machine, computer terminal (PC), multifunction copier, check/ID scanner, VISA instant issue machine, cash advance machine and telephone.\nRegular and reliable attendance is required.

CONNECT WITH US

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