Fraud Prevention Specialist

Fraud Prevention Specialist Natick, MA 01760 Quick Apply Overview Salary Range $65,959.00 - $85,142.00

Hourly Position Type Full Time Job Shift Day Category Banking Quick Apply Description Position Description Title:

Fraud Prevention Specialist Department:

Deposit Operations Reports to:

Fraud Prevention Supervisor Supervises:

None Classification:

Non-exempt Date Prepared:

May 11, 2026 Summary / Objective Responsible to identify, review, investigate and resolve fraud activity. This includes reviewing transactional activities, respond to internal inquiries and perform preliminary investigations.

Experience & Education Requirements:

Bachelor's degree or equivalent work experience Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention Must possess advance computer skills, including but not limited to proficiency in Microsoft office

Specific Job Functions:

Responsible for maintaining investigations while maintaining proper case follow-up and resolution Processes daily mobile check deposit files Process and analyze customer fraud claims including check fraud and Electronic Funds Transfer (EFT) according to regulatory guidelines and Bank policies and procedures Review and respond to Verafin alerts with the intent of detecting, intercepting, mitigating or preventing fraud Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts. Compose and issue alerts to appropriate departments, based on fraud trends and fraud Provides support and assistance relative to branch operational activities. Participates in operational and fraud training meetings. Attends seminars regarding banking industry activities Keeps informed of relative changes in Bank policies, procedure and products Qualifications Required knowledge, skills & abilities: Good understanding of bank operations and knowledge of fraud/loss prevention Effective written and verbal communication skills Strong analytical skills and attention to detail Ability to apply critical thinking and problem- solving skills Ability to build and promote teamwork, to work collaboratively with others Completion of in-house training programs or other approved training programs Compliance with BSA regulations as appropriate to the position Good understanding of spreadsheets Ability to recognize various issues that may require further research and/or investigation in order to consider possible solutions

Physical Demands and Work Environment:

Ability to use standard equipment such as computers, phones, photocopiers Requires manual dexterity and sitting for longer periods of time Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required. Share job details to