Fraud Analyst

The Fraud Analyst is responsible for detecting, investigating, and preventing fraudulent activity across the Bank's deposit, lending, and digital channels. This role plays a key part in safeguarding customer assets and maintaining the Bank's integrity by monitoring transactions, analyzing trends, and responding to suspicious activity in a timely and accurate manner. Essential Functions Fraud Detection and Investigation Monitor daily transactions, account activity, and alerts for potential fraudulent behavior. Investigate suspicious activity related to deposits, wires, ACH, checks, debit cards, and online banking. Conduct thorough reviews of alerts and cases using internal systems and third-party fraud detection tools. Collaborate with customers and internal departments to confirm transaction legitimacy and prevent losses. Loss Prevention and Risk Mitigation Identify patterns, emerging fraud schemes, and vulnerabilities across payment channels. Recommend process improvements and controls to reduce fraud exposure. Assist in implementing new fraud prevention systems and tools. Support recovery efforts and documentation for any financial losses. Reporting and Compliance Prepare detailed case documentation, reports, and summaries for management and law enforcement when required. Maintain compliance with the Bank's policies, procedures, and regulatory obligations (Reg E, BSA/AML, OFAC, etc.). Participate in audits and risk assessments to support regulatory and internal reviews. Collaboration and Communication Partner with branch staff, operations, and digital banking teams to resolve fraud cases and educate employees on prevention strategies. Communicate clearly with affected customers to ensure timely and professional resolution. Support fraud training initiatives and awareness programs for employees and clients.

Performance Metrics:

Timeliness and accuracy of case investigations. Fraud losses prevented and recovered. Quality and completeness of documentation and reporting. Collaboration and customer experience during fraud resolution. Contribution to process improvement and risk mitigation. Knowledge, Skills, and Abilities Strong analytical and investigative skills with attention to detail Ability to identify patterns and anomalies in transactional data Strong decision-making and problem-solving abilities under time-sensitive conditions High integrity and discretion in handling confidential information Strong verbal and written communication skills o Good presentation skills o Good negotiation skills Good interpersonal skills o Able to work well with a wide range of people Good problem-solving skills Good organizational and time management skills Strong sense of client service Thorough understanding of general banking guidelines Able to handle increased pressure situations on occasion Able to make appropriate judgments based on Bank policy and procedures Able to perform basic mathematical computations o Able to compute rate, ratio, and percentage o Able to interpret bar graphs Proficient in Microsoft Office applications including Word, and Excel Able and willing to continue business skill development Education and Experience Bachelor's degree in Finance, Accounting, Business-related field, or an equivalent combination of education and experience. 2-5 years of fraud analysis, risk management, or financial investigation experience in a banking environment preferred. Working knowledge of fraud monitoring systems and banking platforms (e.g., Verafin, CSI, Fiserv, FIS, or similar).

Pay:

From $24.04 per hour

Work Location:

In person