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Resolutions Specialist
Job
AutoTec
Birmingham, AL (In Person)
$45,011 Salary, Full-Time
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Job Description
Resolutions Specialist AutoTec - 3.6 Birmingham, AL Job Details $21.64 an hour 11 hours ago Qualifications Basic math Research Financial acumen Full Job Description Educate customers on buyer protection coverage/arbitration policies, limitations, and review process Receive e-mail notification of claim, gather information from parties involved via phone and e-mail to support claim resolution Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case Serve as mediator for successful resolution of claim working between buyer and seller; Explain findings and determine outcome according to client policy Perform all manner of research to support decision - work effectively with state agencies and vendors; Keep claimant apprised of progress Demonstrate a clear understanding of company policies and practices Investigate/research issues ranging from vehicles to mobile phones and electronic equipment Communicate effectively and confidently with stakeholders (clients, buyers, sellers, agencies, attorneys) Understand and apply client policies and exercise judgement Requirements Associate or bachelor's degree preferred; experience may be considered in lieu of degree. Financial acumen, basic math skills, claim calculations. Ability to work independently and in a team-oriented, collaborative environment. Excellent communication skills - oral and written as well as interpersonal. Able to be self-motivated. Able to prioritize, multitask, and handle shifting priorities. Pluses Exposure to claims, insurance, automotive, or other vehicle industry Call center or customer service center experience Previous experience with customer databases