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Farm Bureau Insurance Company of Idaho
Material Damage Office Claims Representative
Career Insights for Claims Representative
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Based on Idaho data
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What they do
A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
$53,660 / year median in Idaho
+8% projected growth
Job Description
POSITION SUMMARY
This position is focused on customer experience and involves answering phone calls, filing the first notice of loss, processing basic claims, and duties that support the timely and accurate processing of all claims.ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Manage and resolve claims involving physical material damage. Review insurance policy to determine coverage and limits. Communicate with policyholders and claimants to gather information regarding claims. Set and maintain reserves adequately. Prepare insurance claim forms and related documents and review them for completeness. Provide customer service, such as instructions on proceeding with claims or referrals to auto repair facilities or local contractors. Organize and work with detailed office records, using computers to enter, access, search and retrieve data. Post or attach information to claim file. Identify potential suspicious claims and refer to SIU. Identify opportunities for subrogation. Calculate amount of claim. Perform other responsibilities as assigned.POSITION QUALIFICATIONS
Competency Statement(s) Accountability- Ability to accept responsibility and account for his/her actions. Accuracy
- Ability to perform work accurately and thoroughly. Analytical Skills
- Ability to use thinking and reasoning to solve a problem. Communication
- Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner. Detail Oriented
- Ability to pay attention to the minute details of a project or task. Ethical
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity
- Ability to be truthful and be seen as credible in the workplace. Organized
- Possessing the trait of being organized or following a systematic method of performing a task. Responsible
- Ability to be held accountable or answerable for one's conduct. Professionalism
- Avoid business or personal activities that present a conflict of interest.
SKILLS & ABILITIES
Education:
High School Diploma or GED- Some college preferred.