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OSF HealthCare

HME Centralized Intake Rep

Pay: $18.80–$22.12/hr
Posted: 4 days ago
Location: Peoria, IL (Onsite)
Last Updated: 8 hours ago
Hours: Full-Time
Expires: 10/6/2026

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Based on Illinois data

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What they do

A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.

$56,342 / year median in Illinois

+2% projected growth

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Job Description

Total Rewards OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position. Overview This job is located in Peoria,IL M-F, rotating on call and weekends
POSITION SUMMARY
The HME Centralized Intake Representative will be a resource for primary care, specialist and midlevel providers to assist in the selection of the most appropriate level of home and respiratory medical equipment for referred patients based on the medical documentation. Responsible for educating and providing guidance on deficient documentation to ensure there are no delays and disruption to patient care. The HME Centralized Intake Representative is responsible for meeting timeframes for patient discharge and communicating with referral sources when OSF HME is unable to meet delivery expectations. Works with HME leadership to ensure services run efficiently. Interacts with every position in the HME operational infrastructure. Qualifications
REQUIRED QUALIFICATIONS
High school graduate or equivalent. 1 year customer service experience. Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Demonstrates ability to work independently and execute own workload. Strong analytical and problem solving skills, with the ability to be detail oriented.
PREFERRED QUALIFICATIONS
​Able to educate and operate home medical equipment. 1 year home medical equipment experience. Knowledge of reimbursement and regulatory requirements for HME. Prior experience working with health care government and accrediting agency body guidelines. Knowledge of ICD.9 and related HCPC codes. OSF HealthCare is an Equal Opportunity Employer.
Qualifications:
REQUIRED QUALIFICATIONS
High school graduate or equivalent. 1 year customer service experience. Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Demonstrates ability to work independently and execute own workload. Strong analytical and problem solving skills, with the ability to be detail oriented.
PREFERRED QUALIFICATIONS
​Able to educate and operate home medical equipment. 1 year home medical equipment experience. Knowledge of reimbursement and regulatory requirements for HME. Prior experience working with health care government and accrediting agency body guidelines. Knowledge of ICD.9 and related HCPC codes. OSF HealthCare is an Equal Opportunity Employer.