Type:

full-time

Job Description:

Job Title:

Claims Service Representative Work Location:

Worcester, MA 01653

Job Type:

Temporary Assignment Work Type:

Onsite Duration:

Months Job Description:

Responsibilities:

Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties. Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company's network generating an electronic claim file Applies basic communication skills to interpret caller's inquiries and offers available options Utilizes established workflows to initiate claim activities as required Recognizes coverages, claim processing requirements and related claims systems Learns to identify claims and takes appropriate actions Contacts vendor to establish language services for language interpretation and translation

Skills and Experience:

Associate's degree or working towards your associate's degree is strongly preferred Typically 1 -3 years of experience in the service, financial or hospitality industry preferred Six months to one year of call center and/or office experience required Troubleshooting experience desired Self-starter Has an energetic, positive and professional attitude Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, Point, Teams); Independent use of provided resources Excellent written and verbal communication skills Seeks to collaborate and promotes inclusion and respect Dedicated to meeting the expectations and requirements of internal and external customers Understands the importance of teamwork and developing and maintaining cooperative relationships Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively Disciplined to follow scripts, while showing initiative to seek additional information as needed Demonstrates attention to detail Agile and adapts to new, different, or changing situations, requirements, or priorities s knowledge, skills, and expertise with others; collaborates with others Ability to meet and/or exceed established goals within set training timeline

Physical Demands & Work Environment:

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