Service Contract Associate

Job Listing ID:

4491268

Job Title:

Service Contract Associate Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/13/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Service Contract Associate 133616 Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am - 8pm Central Standard Time. With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims. Service Contract Associates are responsible for a variety of tasks: Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims. Determine applicable contractual coverage and most appropriate replacement/repair solution. Work to have a timely resolution to claims by negotiating costs and labor hours associated. Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Basic Qualifications:

High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair areaOR Bachelor's Degree and 1 or more years of experience in the Automotive Repair areaOR Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair areaAND Customer service experience Experience with

Microsoft Office Preferred Qualifications:

Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor Strong communication and negotiation skills Ability to multi-task Organization and time management skills Experience with collaboration and working across work groups ASE Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims. Determine applicable contractual coverage and most appropriate replacement/repair solution. Work to have a timely resolution to claims by negotiating costs and labor hours associated. Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols. Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $22.40-$30.87, with short-term incentive bonus eligibility set at 5%. We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here . Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500. Join us for a brighter future-for yourself and our customers. Zurich in North Americ...

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A