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Healthcare Claims/Member Services Representative
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MITEC Solutions Inc.
Allen Park, MI (In Person)
$37,440 Salary, Full-Time
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Job Description
MITEC SOLUTIONS INC.
Position Title:
Healthcare Claims/Member Services Location:
On-Premises -Allen Park, Michigan Department:
Production Operations Reports to:Call Center Team Leader Position Summary:
At MITEC Solutions, our Member Services Representatives do more than answer calls—they help people understand and navigate health insurance reimbursement claims when they need support most. We're looking for empathetic, solution-oriented professionals who enjoy helping others, solving problems, and delivering exceptional service. If you're passionate about customer care and want to build a career in healthcare support, we'd love to meet you.Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone.
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues efficiently and escalate complex cases as needed.
- Document all customer interactions in the CRM system.
- Maintain a high level of product knowledge to support customer needs.
- Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
- Collaborate with team members and other departments to ensure seamless service delivery.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Service experience in retail or service
- Previous experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications and CRM systems.
- Ability to work in a fast-paced, team-oriented environment.
- Proficiency in a multi-system environment
- Basic internet and web-based application skills
- Typing 35 wpm
- Eagerness to learn new technologies