A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
Minneapolis (This position will be primarily housed out of the Federal Whipple Building in Minneapolis, with the ability to telework, however the incumbent will be supporting Veterans in the North Metro.)
Telework Eligible :
Yes•Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.
Full/Part Time :
Full-Time Regular/Temporary :
Unlimited Who May Apply :
Open to all qualified job seekers
Date Posted :
07/23/2026
Closing Date :
08/03/2026
Hiring Agency/Seniority Unit :
Veterans Affairs Dept /
Veterans Affairs-MAPE Division/Unit :
Department of Veterans Affairs /
Claims East Work Shift/Work Hours :
Day Shift / 8:00 am•4:30 pm
Days of Work :
Monday•
Friday Travel Required :
Yes•Up to 10% of the time (Required occasional overnight travel as well as travel throughout the State of Minnesota for conferences and travel in the North Metro region for training with County Veteran Service Officers.)
Nonexempt Designated in Connect 700 Program for Applicants with
Disabilities:
Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary This position performs advocacy work for Veterans and their dependents seeking benefits from the U.S. Department of Veterans Affairs (USDVA). Veterans Claims Representatives act as a United States Department of Veterans Affairs Accredited Power of Attorney (POA) to advocate for veterans and their dependents by preparing and monitoring claims and appeals before the U.S. Department of Veterans Affairs, Decision Review Officers (DROs) and the United States Board of Veterans Appeals (BVA). A successful incumbent in this role will accept, advise or act on behalf of the clientele on more advanced cases including the development of and execution of advanced appeals processes. They will also represent and/or advise clientele in USDVA hearings. Please see a message from Minnesota Department of Veterans Affairs Commissioner, Brad Lindsay. Select Link Qualifications To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. Minimum Qualifications Two (2) years of experience in at least three of the following areas relevant to Veterans/Military personnel benefits, Veterans programs, or disability/medical claims: Interviewing claimants Investigating/researching claims Advocating/recommending disposition of claims Approving claims Documenting decisions Interpreting and applying guidelines, rules, laws and/or policies and procedures Providing technical assistance Presenting at hearings or conferences AND To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02: 1. Residence in the State of Minnesota, 2. Citizenship in the United States, and 3. Veteran of the armed forces of the United States as defined in section 197.447. Minnesota Statute 197.447 Veteran defined: The word "Veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a,or who has active military service certified under section 401, Public Law 95-202. The active military service must be certified by the United States Secretary of Defense as active military service and a discharge under honorable conditions must be issued by the Secretary. Preferred Qualifications Claims adjudication experience Experience in public speaking Knowledge of medical anatomy and physiology Additional Requirements Employment reference checks will be conducted on finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s). Applicants will be required to submit an original or certified copy of their DD214 if called for an interview. The hiring process will not be delayed if selected interviewees are unable to produce a DD214. Must be able to pass a background check to meet Federal information system access requirements outlined in Federal Information Processing Standards (FIPS) 201 and mandated by Homeland Security Presidential Directive 12(HSPD-12) prior to completion of the probationary period. Finalist may be required to pass a driver's license check. A Tuberculosis (Mantoux) screening (or chest x-ray) may be required prior to employment. A Minnesota Department of Human Services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Lacey Konkel at lacey.konkel@state.mn.us or 952-378-5519. To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lacey Konkel at lacey.konkel@state.mn.us. Per
M.S. 43A.111, MDVA
will give priority consideration to certain qualified disabled Veterans. To be considered, you must be included on a US armed forces permanent disability list with a disability rating of at least 30% or been rated by the US Department of Veterans Affairs as having a compensable service-connected disability of at least 30%. Official written documentation of this disability dated no more than one-year preceding the date of application must be submitted. Please email the documentation, your DD214, and the job posting ID number to Lacey Konkel at lacey.konkel@state.mn.us no later than the job posting closing date. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the
EAP:
mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services:
Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
