Property Damage Rep II - Total Loss

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders. Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey. The Property Damage Rep II is responsible for appropriately handling, settling, and closing property damage (automobile) claims that are deemed a total loss by bringing a prompt and amicable resolution. This includes verifying coverage, opening claims, contacting first and third-party claimants, salvage facilities, and other parties involved, and investigating, negotiating, and settling claims based on company guidelines and applicable law.

Schedule:

Monday-Friday 8:45am-5:00pm

Essential Duties and Responsibilities:

Conclude all claims with an assigned probable or obvious total loss MOI with appropriate closing documents and reports signifying resolution in a timely manner. Conduct ongoing review of all assigned files focusing on required investigation, application of coverage endorsements and necessary documentation. Will keep the supervisor informed on claims' progress as needed. Initiate appropriate action to conclude all claims in a manner consistent with existing law and multi-state regulations, utilizing company guidelines. Investigate, review, analyze, and evaluate losses of greater complexity expeditiously in preparation for a prompt resolution, utilizing strong negotiation skills.

Required Qualifications:

At least one year of property damage claims experience Requires strong oral and written communication skills. Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers in need. Strong multi-tasking, problem-solving and decision-making skills. Technical aptitude, including a working knowledge with Microsoft Office. Mathematical and analytical acumen required. Ability to work in a fast-paced environment. Ability to balance multiple priorities and manage time effectively. Ability to think critically, use resources and seek answers. Reliable, with high integrity and strong work ethic.

Preferred Qualifications:

Bachelor's degree is a plus. Bilingual is a plus. CT license is a plus.

Compensation:

Salary is commensurate with experience and credentials.

Pay Range:

$61,256-$77,255 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer:

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You'll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America's Best-in-State Employer for five consecutive years. Come join us! It's time for you to make a difference on our remarkable team.