Auto Physical Damage Sr Appraiser - General Motors Insurance

JOB DESCRIPTIONWhy General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This position will be posted until filled. There are 5 roles available.

RESPONSIBILITIESAs an Auto Damages Sr Appaiser, you will investigate, evaluate, negotiate and adjust moderate to high complexity claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. This role is also inclusive of managing and supporting the customer through the damages process for both repairable and total loss claims. You will look for recovery opportunities and pursue them when appropriate. You will work with a great deal of autonomy and make decisions to effectively and efficiently resolve claims. You will recognize life events, understand customer's needs and provide advice to deliver appropriate solutions to the customer. This is a remote position that does not require any travel.

About the role:

Provide claims service via various channels to policy holders and third-party customersHandle moderate to high complexity auto claimsAcquire and apply advanced knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and proceduresSeek guidance from team members to resolve issues and identify appropriate issues for escalationPartner with and/or directs vendors and internal business partners to facilitate claims resolutionContribute to business goals, performance metrics, and effectively uses tools & technologySupport workload surges and/or catastrophe operations as needed

QUALIFICATIONS

What makes you an ideal candidate?

You have experience in an inbound phone-intensive, contact center environment using a headsetYou possess knowledge of how to build lasting relationships with internal and external customers and business partnersYou are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneouslyYou have strong written and verbal communication skillsYou are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindsetExperienceHigh School Diploma or equivalent required; Bachelor's Degree in related field preferred3+ years of auto claims experience required3+ years of customer service experience preferred1 year of customer contact experience preferredGuidewire ClaimCenter experience strongly preferredLicensesInsurance Adjuster License requiredInsurance Designation (AIC, SCLA, CPCU, etc.) preferred

What We Offer:

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture:

Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation:

Competitive pay and bonus eligibility

Work Life Balance:

100% remoteThis position is not open to agency submissions#LI-remote #LI-CH1 #gmfjobsThe base range for this role is: $61.000 - $116.000At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.