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NJM Insurance

First Notice of Loss Associate - Part Time

Pay: Not specified

Posted: 7 weeks ago

Location: Ewing Township, NJ

Last Updated: 1 day ago

Hours: Part-Time

Expires: 10/5/2026

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What they do

A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.

$59,708 / year median in New Jersey

+3% projected growth

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Job Description

Are you motived by providing high-quality customer service? Do you have a passion for helping others? The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims. Formal in-house training is provided. This is a hybrid position which requires time in the office as well as at home. Available Schedules (working 4 days per week): Monday-Friday (4:30PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM) Monday-Friday (5:00PM - 9:00PM) and 2 Saturdays a month (8:30AM-4:30PM)

Responsibilities:

Receive initial reports of loss or damage from policyholders, claimants or other parties. Accurately process information into the system for assignment to an adjuster. Address customers' questions and concerns related to the claims process and procedures and offer clear instructions on the next steps. Determine appropriate coverage and complete necessary follow-ups in a timely manner. Navigate systems with proficiency to access appropriate information to service callers. Perform additional duties within the department, as needed.

Qualifications:

Strong verbal and written communication skills Ability to build rapport with customers and demonstrate empathy during what may be a stressful time Excellent listening skills Ability to navigate multiple programs simultaneously. Accurate keyboarding and data entry skills

Starting Rate:

$22 Part Time employees are eligible for Paid Sick Leave and PTO as well as state-mandated Leave policies. Employees may also be eligible for a discretionary bonus.

Legal Disclaimer:

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

Job Type:

Part-time Pay:

$22.00 per hour

Benefits:

Paid time off

Work Location:

Hybrid remote in Ewing, NJ 08628