A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
Remote with travel within the assigned territory listed below
REPORTS TO
Property Claims Manager Property Field Claims Representative Virginia Farm Bureau is seeking a customer focused Property Field Claims Representative (PFCR) to join our claims team. The PFCR is responsible for handling a variety of property damage and liability claims and providing efficient settlements in accordance with company procedures and standards.
LOCATION
Field based position that does require traveling in Western Virginia territory. Company Auto provided with covered gas, insurance, and maintenance. Applicants must reside in the state of Virginia to be considered for the position, no relocation assistance offered.
POSITION
Hours:
Monday - Friday, 8:00am-4:30pm Full time salaried position with benefits
PRIMARY DUTIES
Investigate all losses assigned for Virginia Farm Bureau members.
Comply with company policies and procedures in the handling of all losses and other company matters.
Report all activity on all claim files to the company promptly.
Evaluate and Estimate claims using photos, measurements, estimating platforms, and other available resources.
Promptly reply to all complaints as requested.
Advise Underwriting Department on all poor risks.
Assist and give guidance to other claim personnel as requested.
All other duties as assigned by the Supervisor.
MINIMUM EDUCATIONAL/EXPERIENCE/SKILLS
College degree or equivalent work experience
Minimum 2 years equivalent/applicable prior property insurance claims experience
Completion of AIC, CPCU or SCLA designation within 3 years of start date
Proficient in Xactimate
Good understanding of building components
Excellent oral and written communication skills
Excellent organizational skills
Proven customer service skills
Strong investigation and settlement skills
Ability to work under pressure and meet deadlines
Strong Emotional Intelligence (EQ) skills
High level of initiative and self-motivation
Strong analytical/problem solving skills
PREFERRED QUALIFICATIONS/SKILLS 5
years previous property claims experience
Knowledge of insurance contracts issued by the company
Experience with casualty insurance claims
BENEFITS OVERVIEW
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more! Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
