At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Salvage Processor performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. You'll wear a few hats to fill a few roles throughout your day that all require a level of experience The Customer Service Expert
- you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator
- you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator
- you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator
- You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver
- you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder
- you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.
You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Work Location This position is a remote home-based role with a preference of a schedule that will adhere to 8:00 a.m. to 4:30 p.m. local time Monday to Friday or determined by manager at time of hire . Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Washington, Alaska, and Hawaii residents. When you work from home full time, you'll need A dedicated workspace in your residence that is private and free from distractions A minimum internet bandwidth of 50 MB down/5 MB up Appropriate work surface and seating What will Allstate provide? A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) Connectivity reimbursement of $80 per month to offset some of the cost of internet Preferred Qualifications Participates in or assists in training new or less experienced employees and demonstrating work processes Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards Receives, screens and routes incoming calls and other correspondence May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management Retrieves or sends supporting documentation to vendors or others as directed Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.) Performs clerical duties, including data entry, filing documents, email, and calendar management Makes and maintains a connection with the customer by understanding and meeting their needs Experience 0-2 years customer service and/or claims related experience Benefits Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: Competitive salary based on experience and qualifications Medical, dental, and vision coverage Allstate pension plan and 401(k) savings plan Ayco financial coaching Spring Health mental and emotional wellbeing resources Paid parental leave Adoption reimbursement Paid time off Tuition reimbursement Wellness incentives Allstate Foundation donation match and grant opportunities #LI-BH3 Skills Business Communications, Claims Administration, Claims Processing, Claims Review, Communication, Customer Care Service, Customer Handling, Customer Satisfaction, Customer Service, Detail-Oriented, Organizing, Performance Metrics, Production Management, QA Metrics, Task Management, Timeline Management, Time Management, Time Prioritization Compensation Compensation offered for this role is 18.61
77 per hour and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger
- a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
