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USAA
Subrogation Specialist - Intermediate Level : Demander
Career Insights for Claims Representative
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Based on Texas data
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What they do
A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
$51,054 / year median in Texas
+6% projected growth
Job Description
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Subrogation Specialist II (Intermediate Level), the selected candidate within defined guidelines and framework, provides specialized Auto and/or Property claims service in the recovery of payments made to USAA members by legally pursuing a third party that caused an insurance loss to the insured. We offer a flexible work environment that requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Conducts claims investigations for moderate to high complexity cases by analyzing the facts surrounding a loss to reach a recovery conclusion, including recording statements, securing public records and analyzing report findings. Applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, common law, contract law, state statutes, evidence and damages. Evaluates the recovery potential for personal auto/property claims and pursue recovery of damages utilizing appropriate recovery avenues. Reviews and audits estimates and settle claims within prescribed limits of authority. Effectively negotiates settlements with contractors, adjusters or any insured representative. Recognizes and documents subrogation, SIU, and salvage opportunities, and refer accordingly. Reimburses policyholder's deductible after recovery is made. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.