Role To assist the Member Solutions Department by handling all insurance claims and maintaining the Collateral Protection Insurance program. Regularly communicate with insurance companies and members regarding claims status. Process bankruptcy/legal placements and work with credit union attorneys regularly. Complete other clerical duties as assigned. Essential Functions & Responsibilities Assists the Member Solutions Department by filing, monitoring, evaluating, and assisting members with all claims including but not limited to: debt protection, GAP, and total loss claims. Proactively protect credit union collateral by tracking insurance coverage and working with members and their insurance companies to obtain acceptable insurance. Maintain the creditor placed insurance program, including force placing insurance, when needed. Perform accurate and thorough account maintenance and documentation. Documenting and referring bankruptcy and legal placements to credit union attorneys. Processing garnishments and levies as they are served. Complete other clerical duties such as filing titles, applying for refunds on repossessed vehicles, and imaging documents to accounts as needed.

Knowledge and Skills:

One (1) month to twelve (12) months of similar or related experience A high school education or GED Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance. Attention to detail with the ability to see differences in words and numbers used to classify materials for filing.

Working Environment/Physical Requirements:

Work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, etc. Employees work primarily in an office setting under generally favorable working conditions. The job requires walking, sitting, bending, stooping, standing for long periods of time, or similar activities. Employees frequently lift objects up to 25 pounds, occasionally lift heavy objects from 26 to 50 pounds, yet seldom from 51 to 100 pounds.