A Claims Representative accepts and reviews applications for insurance and provides information to insurance agents. Assists insurance customers, answers questions and processes requests to change or cancel policies. May assist with insurance claims that are disputed, review claims and policy coverage and help to negotiate agreements between customers and an insurance company.
Veteran Service Officer Veterans of Foreign Wars (VFW) - 3.9 Seattle, WA Job Details Full-time $22.50 an hour 3 hours ago Benefits Health insurance Paid time off Retirement plan Qualifications Legal analysis Computer skills Medical claims submission
Full Job Description Position:
Veteran Service Officer (VSO)
Location:
915 2nd Ave, Seattle, WA 98174 (Regional Office) and 1660 S Columbian Way, Seattle WA (VA Medical Center)
Job Type:
Full-Time Salary:
(Hourly Rate, No Overtime, Non-Negotiable) STEP Pay- Hourly-Yearly 1st Year -starting pay: $22.50
Hours:
Monday-Friday, 7:00 AM-3:30
PM Job Summary:
The Veteran Service Officer (VSO) or Claims Consultant serves as a primary advocate for veterans, assisting them with navigating the VA claims process, filing for compensation, pension, and other VA benefits . The VSO will conduct in-person and telephone interviews, assess medical information, provide guidance on required evidence, and represent veterans in claims before the VA. After training and accreditation primary location will be the Seattle VAMC office on Tuesdays and Thursdays, with remaining hours flexible at the Downtown Federal Building.
Key Responsibilities:
Conduct in-person and telephone interviews with veterans seeking assistance with VA claims. Inform claimants of all evidence requirements to apply for compensation or VA benefits. Review claim submissions to ensure accuracy of information collected. Interpret VA Rating Decisions, Award Letters, and regulations relevant to veterans' benefits. Determine eligibility for benefits , including service requirements, medical evidence, and lay testimony . Use electronic claims management systems (TVB, VA systems, VBA software) to submit claims and maintain records. Provide reports to supervisors for claims conducted assisting veterans. Refer veterans to Federal, State, and Local Agencies for additional support services when applicable. Work in an open office environment alongside accredited VFW representatives and management personnel.
Minimum Qualifications:
Military background or affiliation preferred (Veteran, spouse, or family member of a veteran). Must be of good character and reputation (subject to background investigation). Must meet VA accreditation requirements and complete necessary training. Ability to interpret legal documents such as VA Rating Letters and benefit decisions. Strong computer skills and proficiency in electronic claims processing systems . Ability to work effectively in a collaborative office setting and under guidance from supervisors and Leadership .
Preferred Qualifications:
Prior experience as a Veteran Service Officer, Claims Consultant, or related role . Familiarity with VA laws, regulations, and adjudication procedures . Ability to mentor and guide volunteers assisting veterans. Strong written and verbal communication skills for advising veterans and submitting claims documentation.
