Customer Relations Representative - State Farm Agent Team Member

Benefits:

Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY

I grew up in the Bay Area and graduated from San Jose State University. I've been with State Farm since 2013 and opened my agency on January 1, 2018. My wife and I have been married for six years, and we have two sons who keep life busy and fun. We stay actively involved in the community, including donating over 500 backpacks to a local elementary school, handing out flowers on Mother's Day, and helping educate the community on insurance. I'm passionate about helping customers identify gaps in coverage and protect what matters most. For our team, we offer paid licensing, performance-based bonuses, a flexible schedule, paid time off, and ongoing training and development to support your growth. We also enjoy quarterly team outings, along with occasional lunches and coffee breaks to stay connected. Our office culture is tight-knit, high-performing, and fun. We work hard, support each other, and celebrate wins together. We're looking for someone who is coachable, motivated, and thrives in a fast-paced environment—someone who brings great energy and wants to grow as part of a strong team.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Yama Ebrat - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.