WHAT YOU'LL DO

Manage a book of primarily SBU commercial accounts, advising clients on coverages and risk-reduction strategies Work closely with producers, internal teams, and carrier partners to deliver coverage that fits Handle policy changes and coverage questions, staying current on rates, forms, and carrier guidelines Maintain a high level of communication and build genuine, lasting relationships with clients Accurately input and maintain client data in our agency management system Monitor the full policy life cycle for your book, catching issues and renewal opportunities early Support the agency's mission, values, and strategic initiatives as part of a close-knit team

WHAT YOU BRING

5+ years of Commercial Lines Account Management Active Massachusetts Property & Casualty license Experience in risk assessment, policy analysis, coverage placement, and collaborating with carriers to secure competitive terms and comprehensive protection for clients across a variety of industries Proven ability to build strong client relationships, provide strategic insurance solutions, coordinate renewals, market coverage programs, and ensure exceptional customer service Strong communication skills, attention to detail, and a commitment to delivering tailored insurance solutions that support clients' business objectives Proficiency with Microsoft Office Suite; familiarity with Applied Epic is a plus

WHY DELAND, GIBSON

We're early adopters of new technology and AI-driven tools, but we're also the agency where a real person picks up the phone when a client calls•we believe both matter. Good ideas don't get lost here: when you see a smarter way to manage renewals or serve a client, we listen, and if it works, it becomes how we do business. You'll have direct access to agency leadership, real opportunities to grow into new responsibilities, and a team that shows up for each other•not because they have to, but because that's how we work.

BENEFITS

Hybrid schedule option, plus Summer Fridays and extended holiday weekends Comprehensive PTO•paid vacation, holidays, and sick time, plus parental leave Health, dental, and vision insurance, and a 401(k) retirement plan

DG University:

ongoing training, support for insurance designations, and continuing education Employee-led committees•Giving, Social, Client Experience, & Technology

WORK ENVIRONMENT & PHYSICAL DEMANDS

This position operates in a professional office environment at our Franklin location and routinely uses standard office equipment such as computers, tablets, phones, and multi-function printers. While performing the duties of this job, the employee is regularly required to talk and/or listen; frequently stand, walk, and sit for extended periods of time; frequently use hands and fingers to operate a computer and other office equipment; and reach with hands and arms. 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