Small Commercial Lines Senior Account Manager Jobs in Port Washington,WI,US

About the job Job Details Description Position Summary At our company, we know Small Commercial insurance is about more than policies - it's about protecting the businesses that keep our communities moving. CORE is our dedicated Small Business team, focused on delivering responsive, relationship-driven service while creating a collaborative and energetic team environment. The Small Commercial Senior Account Manager - CORE is a key contributor and trusted resource for both clients and teammates. This role combines strong account management expertise with mentorship, problem-solving, and operational support. You'll work closely with Producers, leadership, and carrier partners to deliver exceptional service, support team growth, and help drive the continued success of CORE. We're looking for someone who brings commercial insurance knowledge, a positive "let's figure it out" mindset, and a passion for helping clients and teammates succeed. If you enjoy building relationships, solving problems, and making an impact in a fast-paced environment, you'll fit right in our company. Essential Duties & Responsibilities Provide, with a positive attitude, a high level of expertise and leadership in obtaining, maintaining, expanding, and servicing commercial accounts. Serve as a subject matter expert for Commercial Lines coverage, carrier requirements, and industry best practices. Provide mentorship, guidance, and training to team members to support their professional development and ensure consistency in service delivery. Partner with leadership to identify, recommend, and implement process improvements that increase efficiency, enhance client service, and support operational excellence. Act as a resource for complex client situations, coverage questions, and escalated service issues. Assist Producers in handling and processing new commercial lines business, particularly for more complex or high-value accounts. Review renewal requests, endorsements, audits, and policy documents for accuracy, completeness, and coverage adequacy. Prepare and review Auto ID Cards, Evidence of Property, Summaries of Insurance, Certificates of Insurance, and Binders. Obtain renewal information requested by company underwriters and assist with renewal strategy as needed. Prepare pre-renewal packets and maintain underwriting and marketing information by carrier. Review company-issued new and renewal policies for accuracy in rating, forms, endorsements, and coverages. Review all ACORD applications for accuracy and completeness. Work with accounting to invoice all premium-bearing agency bill transactions. Handle telephone requests and written miscellaneous correspondence (e.g., bank requests). Process cancellation requests and assist with retention strategies when appropriate. Stay current on insurance forms, market trends, and coverage changes through bulletins, circulars, and continuing education. Assist with claims processing and follow-up when needed. Service commercial lines accounts in a manner that eliminates gaps in coverage and reduces E&O exposure. Provide prompt, accurate, and courteous service to customers, producers, and carrier partners. Support account rounding and cross-selling initiatives by identifying additional coverage opportunities. Remarket existing business when necessary, based on market conditions, coverage needs, or client requests. Actively contribute to a culture of continuous improvement, collaboration, and professional development in alignment with the company. Additional duties as assigned Education Qualifications & Experience Bachelor's degree (from an accredited university) in Business or related field preferred. Experience Minimum of 5+ years of Commercial Lines insurance experience, preferably within an independent agency environment preferred. Demonstrated advanced knowledge of commercial lines products, coverage analysis, and carrier underwriting requirements. Proven ability to mentor, train, and support the development of team members. Experience identifying and recommending process improvements and best practices. Licenses & Certifications Property & Casualty license - preferred Professional designation such as CISR, CIC, CRM, or equivalent preferred (or willingness to obtain). Skills & Competencies Strong communication skills, both verbal and written. Highly detail oriented with strong analytical and problem-solving skills. Self-starter with the ability to think strategically and work independently. Team-oriented with a positive, collaborative "Can Do" attitude. Technical proficiency Communication and interpersonal skills Problem-solving and decision-making Organization and attention to detail Benefits & Perks Competitive compensation Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Professional development and designation support Career growth opportunities