Middle Market UT West Zone

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Position Overview/Summary:

This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by prepping and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.

Responsibilities/Essential Functions:

Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s). Works in direct collaboration with their UW and UT leader. Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness. Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level. Understand service metrics, aligned with workflows and UT best practices. Builds agency relationships and service experience

• as measured by agency feedback.

Participates in ongoing training with peers and UT leadership following onboarding model building proficiency in the role. Building skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate. Processes endorsements that fall within their authority and timely referring those outside of their authority to the Middle Market Underwriter. Organizes a Renewal Book of business that fall outside of their authority level by initiating pre-set renewal preparation. Gathering of necessary information through communication with agents, claims adjustors and risk solution representatives. Learns and understands basic level of state compliance and regulatory climate. Leverage underwriting tools and information from outside resources to document new and renewal accounts.

Key Measures of Success:

Provide UT support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s). Support of UW profitability objectives. Quality of Renewal Book and appropriately executes within authority level. Service metrics, aligned with workflows and UT best practices. Agency relationships and service experience

• as measured by agency feedback.

Account Servicing in support of new business and renewal pricing objectives.

Required Skills, Key Competencies and Experience:

Collaboration, teamwork, and partnering within and across groups. Ability to operate independently and under tight time frames with quick turnaround. Demonstrates solid problem-solving skills, knows how to find missing information. Strong attention to detail. Excellent written and verbal skills, demonstrates a strong grasp of the English language. Strong computer skills, including Microsoft Office products (Excel

• pivot tables, filters, navigating large spreadsheets; Outlook
• setting tasks, appointments; PowerPoint
• creating of basic presentation, inserting charts, graphs, tables).

Key Competencies

INFORMATION SEEKING

Investigates a problem or situation with limited guidance. Pursues issues, symptoms or a series of incidents that could potentially lead to a problem. Asks open questions that provide information regarding "what happened?" and "why".

NEGOTIATION

Effectively uses data to support negotiating positions Reduces data to a manageable number of items and understands what can be controlled by the party or themselves Offers alternative courses of action as learned from similar situations.

COMMUNICATION

Effectively communicates ideas, opinions, questions or concerns in one-on-one situations. Accurately restates the situation even when in disagreement Understands and articulately answers questions when asked Seeks feedback on own verbal and non-verbal style and effectiveness Practices attentive and active listening skills

INITATIVE

Recognizes opportunities to act and make a difference Takes action without over-analyzing or waiting until it is too late Willingly takes charge and acts in the face of adversity Accepts assignments that appear less than ideal, with confidence that the people, processes and systems in the organization can effectively work through issues and obstacles

PROBLEM SOLVING

Knowledge and ability to troubleshoot problems Utilizes tools if available, pre-defined steps, and experience to diagnose and manage technical problems Performs root cause and cause and effect analyses

TIME MANAGEMENT

Ensures quality of own work by double checking or proofing the accuracy and quality of the work Ensures that own work is of quality and done right the first time Defines agenda, key issues and key players for meetings and develops and distributes minutes for proper follow-up action Monitors progress of work against plan as required to meet objective

Physical Demands and Work Environment:

Ability to use a personal computer and other standard office equipment Ability to work in a fast paced or stressful environment Ability to sit and/or stand for extended periods Ability to travel (by car or plane) as needed Ability to operate a motor vehicle

CAREER DEVELOPMENT

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you

• at every level
• to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.