IT Asset & Helpdesk Administrator

IT Asset & Helpdesk Administrator Miami Country Day School - 4.2 Miami, FL Job Details Full-time 1 day ago Qualifications Technology purchasing Google Workspace Procedural guides IT asset management iOS Equipment troubleshooting Mid-level Windows Computer hardware Hardware support Customer support ticket management Organizational skills Technical writing macOS Productivity software Cross-functional collaboration Equipment inventory management Associate's degree Software training Communication skills Fixed asset management Full Job Description

JOB SUMMARY

We are seeking a highly organized and service-oriented IT Inventory & Helpdesk Administrator to join our team. This full-time, twelve-month position plays a vital role in supporting the daily technology needs of faculty, staff, and students. In this role, you will oversee all school technology assets and serve as the primary administrator of the Technology Helpdesk system, ensuring timely support, efficient operations, and a seamless user experience. If you enjoy solving problems, working with people, and maintaining reliable systems, this is an opportunity to make a meaningful impact in an educational environment.

ESSENTIAL FUNCTIONS & TASKS

Manage daily operations of the Technology Helpdesk system, including ticket assignment, tracking, and resolution Serve as the primary point of contact for technical support requests Ensure timely resolution of user issues in alignment with established service standards Collaborate with IT team members to establish and maintain service level agreements (SLAs) Support and coordinate the school's loaner device program Troubleshoot hardware, software, and account issues for students and staff Provide training on school-issued devices, systems, and software Manage the full lifecycle of technology assets, including procurement, configuration, deployment, tracking, and retirement Maintain accurate inventory and asset management records Coordinate equipment repairs and service requests with external vendors Document IT procedures, policies, and best practices

KNOWLEDGE, SKILLS, & ABILITIES

Associate's degree and three years related expierence. Experience troubleshooting Windows, macOS, and iOS devices Proficiency with Microsoft Office and Google Workspace Strong organizational skills with the ability to manage multiple priorities Excellent problem-solving skills and attention to detail Strong written, verbal, and interpersonal communication skills Ability to support non-technical users in a clear and patient manner Commitment to high-quality customer service and support Ability to work collaboratively in a team environment and take direction from multiple stakeholders Self-motivated with the ability to work independently and take initiative Ability to lift up to 40 lbs. occasionally and ability to sit or stand for extended periods Ability to move, organize, and set up equipment as needed Primarily works in a climate-controlled office environment, with occasional exposure to varying conditions, including heat