Type:

full-time

Job Description:

JOB SUMMARY

The Sr. Program Manager, Asset Lifecycle (onsite in King of Prussia, PA or Grapevine, TX) is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed - moving Quench from a reactive swap posture to a planned, data-driven refresh model.

KEY JOB RESPONSIBILITIES

Product Lifecycle Strategy & Planning Define long-range product refresh strategy and cohort-level targets Establish prioritization frameworks (age, churn risk, service cost) Translate strategy into annual deployment and Capex plans Align lifecycle strategy with financial planning cycles Capex Strategy, Modeling & ROI Governance Build and maintain ROI models linking swaps to churn avoidance and cost savings Partner with Finance to support capital planning and allocation decisions Quantify trade-offs and inform executive decision-making Track realized vs. expected return on asset refresh investments Lifecycle Analytics (Churn & Service Cost) Quantify relationships between asset age, churn propensity, and service cost Develop segmentation models to identify at-risk accounts Establish data-driven thresholds where replacement outperforms repair Partner with CX and Customer Care to inform retention strategies Proactive Swap Program Design & Execution Design and scale proactive asset refresh programs beyond organic swap rates Define targeting logic, eligibility criteria, and operational workflows Partner with Care, Field Service and Scheduling to execute programs Develop customer communication strategies with Marketing Cross-Functional Leadership & Performance Management Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain Establish KPI framework and performance reporting cadence Build dashboards and executive reporting for SLT visibility Monitor performance vs. plan and drive corrective actions

REQUIREMENTS

Must Have A minimum of five (5+) years in program management, strategy and/or financial analytics Strong experience building business cases and ROI models tied to P&L outcomes Ability to lead cross-functional initiatives without direct authority Strong analytical and data interpretation skills Executive-level communication and structured problem-solving Must Be Highly analytical with strong business judgment Structured thinker who can build frameworks from ambiguity Influential collaborator across Finance, Operations, and Commercial teams Outcome-focused with accountability for measurable results Comfortable operating in a fast-paced, evolving environment Preferred Experience Asset-heavy, rental, or subscription business model experience Experience with lifecycle, fleet management, or service operations Exposure to churn modeling and retention strategies Familiarity with Capex planning and asset ROI evaluation Experience with BI tools (Power BI, Tableau) and advanced Excel modeling 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