Loan Servicing Assistant Manager (FT)

Loan Servicing Assistant Manager (FT)

CHICOPEE, MA

$61,444.69 ‒ $92,167.03 Annually

Job Title:

Loan Servicing Assistant Manager Department:

Loan Administration

Job Status:

Full Time FLSA Status:

Exempt

Grade:

10

Amount of Travel:

No Travel s

To:

VP, Loan Administration Manager Positions Supervised:

Loan Servicing Specialists

POSITION SUMMARY

Under the general supervision of the VP, Loan Administration Manager, the Loan Servicing Assistant Manager assists in the supervision of the day-to-day functions and responsibilities of the Loan Servicing Department. Ensures that all policies, procedures and regulations are followed, as they pertain to the department.

ESSENTIAL FUNCTIONS

Oversee and track post-booking Quality Control on all loans. Assist in the management, development and training of the loan servicing staff and encourages a cohesive and collaborative working environment. Review daily maintenance reports for exceptions, escrow refunds, scheduled rate change notices, receivables generated, change of loan minors, error corrections related to the department, daily batch recap report for errors related to the department, rate changes made to loans, department override transaction activity, scheduled allotments, OnBase rejections and other reports as required. Delegate responsibilities to the department staff regarding uploading of new loans, reporting and notices; assure that staff is following third party procedures and bank policy. Work closely with other departments including Audit, Compliance and Loan Processing toplete regulatory audits, perform system upgrades and support open lines ofmunication between departments to ensure processes are effective and streamlined. Responsible for reviewing and implementing all FiServ maintenance and upgrades. Will oversee the performance of all required testing prior to upgrade and report to upgrade team any issues. Will be responsible to oversee the performance of any maintenance necessary regarding the upgrade. Answer and resolve escalating customerplaints and problems. Assume responsibility for researching and rectifying consumer disputes with Credit Bureaus as required by the Fair Credit ing Act (FCRA) and Fair and Accurate Credit Transactions Act (FACTA) which includes written requests from borrowers and requests submitted to EOscar. Ensure responses are provided within the regulated timeframe. Assume responsibility that department is following record retention guidelines and oversee the tracking and follow up on iplete and missing documentation in accordance with the digital file process. Performs daily reconciliation of GL accounts related to Loan Servicing processing. Perform Quality Control of Participation Payments for Lead and Non-Lead Participation Loans. Perform Quality Control of Rate Change Notifications prior to these notices being sent to the borrower. Perform Quality Control of loan modification maintenance and follow up with the appropriate staff on tracking that originals are received in a timely manner and documentation in uploaded into OnBase. Work closely with the VP, Loan Administration Manager to create improved efficiencies and update procedures as necessary. Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned. Must ad to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies Decision-Making/Judgment Employee Development Management Effectiveness Results Focus Teamwork & Cooperation Education/Experience/Skills & Abilities Associate's degree or the equivalent work-related experience required. Minimum 3 years of relevant experience. Kledge of each operational aspect of the department. Excellentmunication skills. Working kledge of Microsoft Office (Word and Excel) required. Ability oranize, prioritize, delegate, meet deadlines and balance numerous tasks at the same time.

PHYSICAL DEMANDS

Physical Demands Lift/Carry Stand Occasionally 10 lbs or less Frequently Walk Occasionally 11

• 20 lbs Occasionally Sit Constantly 21
• 50 lbs Not Applicable Handling/Fingering Frequently 51
• 100 lbs Not Applicable Reach Outward Occasionally Over 100 lbs Not Applicable Reach Above Shoulder Occasionally Push/Pull Climb Occasionally 12 lbs or less Occasionally Crawl Not Applicable 13
• 25 lbs Occasionally Squat or Kneel Occasionally 26
• 40lbs Not Applicable Bend Occasionally 41
• 100 lbs Not Applicable N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33
• 66% of the time (2.

5-5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements None Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE

1000874