Loan Operations Lead Autyn Austin, TX Job Details Full-time 1 day ago Qualifications MLO License Customer communication Customer service Research Operations Attention to detail Mortgages Relationship management AI-driven automation Loan processing Full Job Description About Autyn Autyn is an AI-native mortgage processing company rapidly growing in Austin, TX. Mortgage back-office is still done by hand. Someone pulls the paystubs and the tax returns, calculates the income line by line, chases conditions over email, and holds the whole file together in their head. We're rebuilding the entire business as software, compressing the time and cost it takes to close a loan with better outcomes for loan officers and lenders while improving the home buying experience for borrowers. About this role AI is reshaping the mortgage industry, and loan processing sits in the middle of it. We're hiring a Loan Operations Lead to own the processing function as we scale our customer channel. You'll run the loan pipeline from application to closing and improve the standard and metrics it runs on: service levels, turn-time targets, fewer conditions, and number of file touches. This is a founding seat on the operations team, with direct ownership of how Autyn delivers outcomes for every originator and borrower we serve. What you'll do Run the pipeline. Manage residential files end to end: documentation review, income calculations, underwriting submission, third-party orders, and conditions through clear-to-close. Own both sides of the relationship. Be the person borrowers and referring loan officers trust to answer within the hour and to flag risk before it becomes a delay. Set guideline policy. Research FNMA, FHA, VA, and investor overlays, take a defensible position on the ambiguous questions, and build the precedent library the whole pipeline runs on. Shape what gets built. Validate income calculations, document extraction, and condition logic against source documents, then turn what you find into product requirements with engineering. Make manual work obsolete. Spot the task you've done by hand three times and get it automated. Build the operating model. SOPs, service levels, turn-time targets, capacity models, queue design, and the training program the processing team ramps on. What we're looking for 3+ years in mortgage loan processing, loan officer assistance, underwriting support, or operations in another regulated industry Strong working knowledge of residential mortgage documentation and agency guidelines, or a demonstrated ability to learn a complex rulebook quickly Detail oriented and organized, able to prioritize, problem solve, and work independently in a fast-paced environment Resourceful in identifying and owning issues and producing effective results Good judgment, and the ability to handle confidential borrower information with discretion and in accordance with privacy requirements Comfort with technology: able to learn new systems quickly, and experienced using AI tools in daily work Excellent written and verbal communication, with a practice of responding promptly and closing loops Austin, TX area preferred Nice to have Active

NMLS / MLO

license Experience with Encompass, Arive, or a comparable LOS VA, FHA, construction, jumbo, or non-QM experience Prior startup or high-growth company experience Compensation and logistics Full-time W-2 with base salary plus a per-file incentive that grows with your volume Hybrid, with three days a week in person in the Austin area Equity participation

Work Location:

Hybrid remote in Austin, TX 78717