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Job Description
Residential Lending Servicer DuPage Credit Union has an immediate, full-time opening for a Residential Lending Servicer. For over 70 years, DuPage Credit Union has been a trusted financial resource for members and the local community. We support members through life's big and small moments by listening to their needs and working collaboratively to deliver the right financial solutions. Our Residential Lending team is member-focused, detail-oriented, and committed to operational excellence. The team works together to ensure mortgage accounts are serviced accurately, efficiently, and in compliance with all applicable regulations. Position Overview The Residential Lending Servicer is responsible for supporting the day-to-day servicing of residential mortgage loans after closing and funding. This role ensures mortgage accounts are maintained accurately and efficiently while delivering exceptional service to members throughout the life of their loan. The ideal candidate is highly organized, detail-oriented, and able to navigate a fast-paced environment while balancing operational responsibilities, regulatory compliance, and member support. This position also serves as a resource to team members and contributes to the overall success and efficiency of the Residential Lending team.
Key Responsibilities:
Manage residential mortgage accounts post-closing, including escrow administration, tax processing, PMI management, loan maintenance, and servicing updates Process and reconcile mortgage-related transactions, including payments, payoffs, escrow disbursements, ACH postings, and escrow analyses Research and resolve member inquiries related to mortgage payments, escrow accounts, insurance, payoff requests, and servicing concerns Ensure compliance with investor, regulatory, and internal servicing requirements, including Fannie Mae reporting and required member notifications Support departmental operations by assisting with workflow management, servicing queues, and cross-functional collaboration
Qualifications:
High School diploma or equivalent required 2+ years of mortgage servicing, mortgage operations, or related financial institution experience preferred Knowledge of mortgage servicing processes, escrow administration, payment processing, and regulatory requirements preferred Strong attention to detail with the ability to manage multiple priorities in a deadline-driven environment Effective communication, problem-solving, and member service skills with proficiency in Microsoft Office and mortgage servicing systems preferred Work Environment Fast-paced work environment with frequent interruptions and time-sensitive deadlines Significant phone and computer usage Ability to remain stationary for extended periods and perform routine, repetitive tasks Requires flexibility to accommodate changing priorities and workflow demands Benefits Generous Time Off 401K match Incentive opportunities Calm Health Subscription Medical Dental and Vision Tuition Reimbursement Pet Insurance Hybrid schedule available after 6 months, role dependent Work Schedule 40-hour work week Monday-Saturday, business hours Additional hours may be required based on business needs Our Values At DuPage Credit Union, we are driven by our vision and values, which shape our culture and guide everything we do. These values reflect what we stand for and how we operate: Integrity. Innovation. Collaboration. Excellence. Empowerment. By making these values central to all that we do, we can realize our vision of being a financial institution Where Financial Futures Thrive™ . Equal Employment Opportunity Statement DuPage Credit Union is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. DuPage Credit Union also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.
