Loan Servicing Administrator

Job Description:

The Loan Servicing Administrator is responsible for the daily activities and reconciliation of the bank's mortgage loan servicing portfolio under limited supervision.

Qualifications:

This person should have a bachelor's degree plus four years of related experience or the equivalent. Strict adherence to details, strong analytical skills, and the ability to work independently are required. A firm understanding of the mortgage loan servicing process and the loan accounting function are also required. This person will collaborate in a professional manner with external investor and insurer personnel.

Principal Responsibilities:

Be the expert in the daily, weekly, and monthly reconciliation of the investor servicing activity for Federal Home Loan Bank (FHLB), Fannie Mae, and SDHDA loan portfolios. Ensure the policies of each investor are being followed by keeping up on investor changes and implementing and adopting those changes. Be the system expert of the Investor Servicing, Investor Servicing Delivery and other loan menus in the JHA System. Understand how the system operates to ensure customers loans are being servicing according to standards set forth by examiners/auditors. Research and respond to loan customer inquiries from both external and internal customers concerning, but not limited to, loan payments, escrow accounts and loan history, while always maintaining a professional and friendly manner. Keep written procedures up to date. Identify, address, and recommend to management necessary policy and procedure changes as warranted. Write loan scripts to automate processes within the Credit team with the use of Power Automate. Act as back-up for the escrow function of the department as needed and provide support as needed. Complete projects as assigned by the Loan Servicing Manager or Loan Servicing Supervisor. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Compensation Grade Hourly Grade 5 First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.

We invest in our people:

Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they're also part owners). Not only is working for us rewarding, but you'll also be a part of a positive culture and company that gives back to the community.

Our Benefits:

Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year. Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities. In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

Our Culture:

We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.

Work for us:

Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.