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Loan Ops Specialist I (CSR)
Job
AppleOne
Santa Rosa, CA (In Person)
$54,080 Salary, Full-Time
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Job Description
Job Summary We are seeking a Loan Ops Specialist I (Customer Service) for a direct hire opportunity in Santa Rosa, CA. This full-time, in-office role supports the Lending Department within the banking and consumer lending industry by providing customer service, administrative support, loan transaction processing, and day-to-day operational assistance. This is a strong opportunity for a detail-oriented administrative or banking professional who enjoys working in a customer-focused environment, supporting internal teams, and helping ensure accurate, compliant loan operations. The role offers stability, a collaborative office setting, exposure to lending operations, and the opportunity to build valuable experience within a professional banking environment. Candidates who thrive in organized, team-oriented workplaces with supportive leadership and clear operational processes may find this position especially rewarding. Key Responsibilities
- Provide professional assistance to visitors, customers, vendors, and internal team members.
- Answer incoming calls, route calls to the appropriate personnel or department, and provide helpful introductions during transfers.
- Monitor and respond to designated group email inboxes in a timely and professional manner.
- Process routine loan payments, paydowns, ACH transactions, and cashier's checks accurately.
- Enter, update, and maintain accurate loan data while protecting confidential customer and loan information.
- Perform administrative and clerical duties including filing, scanning, photocopying, supply maintenance, report formatting, and issue escalation as needed. Compensation and Benefits
- Direct hire opportunity.
- Full-time schedule.
Compensation:
$22.00 to $30.00 per hour.Location:
Santa Rosa, CA.- Work arrangement: In-office position.
- Minimum of 10 CRA volunteer hours per year, typically scheduled during business hours.
- CRA volunteer time is compensable, and mileage is reimbursed.