Junior Estoppel Processor

Junior Estoppel Processor Fort Myers, FL Job Details Full-time From $19 an hour 1 day ago Benefits Paid jury duty Paid parental leave AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Bereavement leave Life insurance Referral program Qualifications Record keeping Computer operation Customer communication Workflow management (operations management method) Computer literacy Research Microsoft Office Credit card payment processing Customer inquiry handling Administrative experience High school diploma or GED Analysis skills Continuous improvement Data entry Typing Productivity software Communication skills Technical Proficiency Entry level Time management Office experience

Full Job Description Junior Estoppel Processor Join Our Team:

Our company is expanding, and we're seeking motivated Junior Estoppel Processors to become part of our Estoppel Department. If you excel in the following areas, we want to hear from you: strong computer skills, proficiency with internet searches, excellent muscle memory, attention to detail, strong time management, multitasking and problem-solving abilities, critical thinking skills, and the ability to work independently with minimal supervision.

Job Overview:

The Junior Estoppel Processor is responsible for the preparation and processing of Estoppel orders. This position manages an average of 10 -15 orders and associations daily, supporting the efficient operation of the department and contributing to its success.

Essential Duties:

In each order you process, you will play a crucial role in the home buying process.

Your tasks will include:

Daily Workflow Management Begin each day by reviewing the Aging Reports in Minerva, focusing on past-due estoppels, with priority given to those overdue by 9-12+ days Address and complete all corrections promptly after finishing current tasks to maintain workflow efficiency.

File Preparation:

Verify property information provided by clients, ensuring that all details are accurate, complete, and properly documented. Prepare files for processing by confirming and accurately listing correct folio/address formats, ensuring alignment with company policies and procedures.

Research and Information Gathering:

Conduct research to identify homeowners or condominium associations and request estoppel documents detailing outstanding fees, fines, and special assessments. Handle payoff letters, including requesting and processing payments via credit card or check, and manage refunds as needed. Retain detailed records of all responses, payments and refunds.

Order Processing:

Process an average of 10 -15 Estoppel Orders +Associations per day, ensuring an error rate below 7%. Thoroughly review all orders before submission, ensuring compliance with company policies and procedures.

Customer Service:

Accurately document all completed activities in the system with detailed notes. Provide outstanding customer service throughout the Estoppel processing cycle, promptly responding to client and interdepartmental requests. Maintain clear, professional, and timely communication via email and voicemail, ensuring that all client inquiries are addressed effectively. Other Duties Perform other duties as assigned, adapting to the evolving needs of the department and contributing to continuous improvement. This role is ideal for someone early in their career or looking for a position that offers consistency, repetitive tasks, and a good work-life balance.

Qualifications:

Education & Experience:

High school diploma or GED. Previous experience in an administrative role required.

Skills:

Communication:

Excellent oral and written communication skills, with the ability to convey information clearly, professionally, and effectively to clients' files and colleagues.

Detail Orientation:

Strong attention to detail is essential, ensuring that all tasks are completed with precision and accuracy.

Organizational Skills:

Exceptional organizational and time management skills, with the ability to handle multiple tasks simultaneously and meet tight deadlines.

Problem-Solving:

Strong analytical and problem-solving skills, with the ability to identify issues, propose solutions, and implement effective strategies.

Technical Proficiency:

Proficient in Microsoft Office Suite and comfortable with data entry activities; must be quick at typing and adept with technology.

Research Ability:

Capable of conducting comprehensive online research and effectively communicating with municipalities and other providers to gather necessary information.

Independence:

Able to work independently with minimal supervision, taking initiative to complete tasks, meet goals, and maintain high standards of performance.

Assessment:

To ensure you're a great fit for this role, you'll need to pass a 30-minute pre-employment assessment that evaluates: Typing skills. Computer literacy and internet knowledge. Personality alignment with the role. Attention to detail, verbal reasoning, and numerical reasoning.

Important:

The assessment must be completed on a computer with internet access—it cannot be completed on a cell phone.

What We Offer:

At Real Res , we believe in taking care of our employees. Here's what you can expect:

Starting Pay:

$19 per hour.

Schedule:

Monday - Friday, 8:30 am - 5:00 pm, with a 45-minute paid lunch (equivalent to an additional $1.19 per hour). After 6 months of employment, eligible employees may apply for a hybrid schedule (three days in the office: M-W-F, and two days remote: T-TH).

Benefits:

Health Insurance:

Medical, dental, and vision insurance with basic plans fully covered.

Life and AD&D Insurance:

Coverage equal to twice your annual salary.

Paid Time Off:

Paid holidays and unlimited discretionary time off. Front-loaded sick time for when you need it most. Paid maternity/paternity leave. Bereavement leave and jury duty coverage.

Disability Coverage:

Long-term disability coverage provided. 401(k) with

Company Match:

Secure your future with our retirement savings program.

Additional Perks:

Comprehensive offerings to enhance your work experience.

About Real Res:

Real Res is a trusted provider of Municipal Lien Searches and HOA Estoppel Searches nationwide. With over 20 years of expertise, we are dedicated to accuracy, transparency, and social responsibility. By empowering title professionals, we ensure confidence in navigating the complexities of the title search process. Visit us at www.realres.com.

Next Steps:

If the starting pay of $19 per hour aligns with your expectations and you're ready to complete our 30-minute pre-employment assessment, we encourage you to proceed with the application process.

Equal Opportunity Employer:

Real Res is proud to be an Equal Opportunity Employer. We are committed to fostering a drug-free workplace while ensuring all employees have the resources and support they need to thrive.

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Schedule:

8 hour shift Monday to Friday Application Question(s): Would you be willing to take a pre-employment assessment for this role? The starting pay for this position is $19 per hour (non-negotiable). Would you still like to be considered for this role?

Education:

High school or equivalent (Required) Ability to

Commute:

Fort Myers, FL 33912 (Required)

Work Location:

In person