OPERATIONS SPECIALIST JOB SUMMARY

The Operations Specialist performs a variety of routine and non-routine analytical and operational duties to support both complex commercial and consumer loans. Projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

ESSENTIAL RESPONSIBILITIES

Assist by organizing and/or processing the daily activities for loan servicing to the core loan system, including: (1) Calculating and generating payoff letters, (2) resolving loan exceptions, (3) tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors, and (4) rate changes and accrual adjustments (4) Requesting insurance policy coverages from customers and vendors timely (5) Analyzing and updating insurance policies according to regulatory requirements. Monitoring the issuance of lender placed insurance (6) Daily batch payment processing (7) Daily Insurance invoice processing (8) FPL processing Conduct research to resolve loan requests and issues. Communicates with internal and external customers to provide resolution. Assist in providing coaching and training personnel to ensure bank policies and procedures are being followed. Ensure procedural manuals are maintained and properly updated. Provide assistance and/or prepares loan servicing reports, statistics, graphics, tables, and presentations, as requested. Provide customer satisfaction to both internal and external customers and strives to continuously improve service delivery. Meet monthly targets to achieve individual and departmental goals.

OTHER RESPONSIBILITIES

Provide support others operations department needed. Perform other duties and special projects as assigned or directed.

I NDEPENDENCE OF JUDGMENT

The degree of judgment is related to the compilation and/or presentation of simple information to medium information.

SUPERVISORY RESPONSIBILITIES

This job has no direct supervisory responsibilities.

IMPACT OF ERRORS

The impact of errors in this position could affect job and department activities and essential activities of administrative, operational or business nature that might have a considerable economic impact.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this position, include close and distance vision. While performing the above duties the employee is regularly required to sit for prolonged period of time, use hands to finger, handle, or feel and talk and hear.

WORK ENVIRONMENT

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. These employees are exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.

COMPETENCIES

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

INITIATIVE AND BUSINESS PERSPECTIVE

Strives to know the business and promotes new initiatives to improve properties conditions and daily operations.

COMMUNICATION SKILLS

Excellent verbal and written communication in English. Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.

CUSTOMER SERVICE

Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.

INNOVATION

Integrates the creation, enhancement and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.

CORPORATE COMPLIANCE

Demonstrate the values of the

Corporation:

Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, "Solidario con la Comunidad".

QUALITY:

Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.

TEAM WORK

Contributes to building a positive team spirit.

ETHICS:

Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding.

Multitask:

Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.

ORGANIZATIONAL SUPPORT

Follows policies and procedures and completes administraWtive tasks correctly and on time.

Responsive:

Seeks to address inquiries and requests on an expedited manner.

COMPUTER LITERATE

Proficient in Microsoft (Outlook, Word, Excel, and Power Point). Deviation of normal or customary working schedule, as overtime could be required according to department needs.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

First BanCorp. es una corporación organizada bajo las leyes del Estado Libre Asociado de Puerto Rico y los Estados Unidos de América que ofrece igualdad de oportunidades de empleo que no discrimina contra persona alguna por razón de raza, color, creencias religiosas, género, edad, origen nacional, impedimento físico o mental, condición de veterano de la Era de Vietnam o veterano con impedimento. First BanCorp., sus subsidiarias y afiliadas son un contratista federal sujeto al cumplimiento con la Ley de Asistencia para el Reajuste de los Veteranos de la Era de Vietnam, según enmendada, y la Ley de Rehabilitación de 1974, según enmendada. Estas leyes y sus correspondientes reglamentos requieren que First BanCorp. tome acción afirmativa para emplear y promover en el empleo a individuos calificados con impedimentos, veteranos con impedimentos, veteranos de la Era de Vietnam y otros veteranos elegibles. Si es usted un individuo con impedimento, un veterano con impedimentos, un veterano de la Era de Vietnam o un veterano elegible nos gustaría incluirle en nuestro Plan de Acción Afirmativa, por lo que agradeceremos nos informe. Puede hacerlo ahora o en cualquier momento en el futuro. Ofrecer esta información es totalmente voluntario. Esta información nos ayudará a hacer los esfuerzos razonables para acomodar su incapacidad. Si usted decide identificarse, la información provista se usará únicamente para propósitos relacionados con las leyes y reglamentos aplicables. La información se mantendrá con carácter confidencial, excepto que podría ser compartida, en casos en que sea necesario, con (1) supervisores y gerentes; (2) personal de seguridad y/o primeros auxilios; (3) oficiales del gobierno encargados del cumplimiento de las leyes y reglamentos relacionados. Si usted elige identificarse voluntariamente puede comunicarse con nuestra División de Recursos Humanos al 787.729.8179. Copyright © 2022 First BanCorp. Todos los derechos reservados.