We are seeking Loan Documentation Processor 3 professionals to join the Estate Care Center team within Case Management (Customer Resolution). This group supports mortgage loan servicing scenarios involving deceased borrowers, where successors (spouse/significant other/relatives) require authorization to access loan information. The team performs investigative, document-heavy case work to validate successor rights and update access appropriately. Key Responsibilities Review and validate legal and loan-related documentation (e.g., court documents, wills, trusts, and other supporting records) to determine whether successors can be authorized to access loan information. Process deceased borrower notifications using sources such as death certificates and online research tools. Conduct case investigation and research to "connect the dots" across documents and systems. Manage a daily case pipeline within required SLA timelines; maintain accurate case status and updates. Make occasional outbound calls to customers for research/clarification (not a heavy inbound call queue, but candidates must be comfortable with some phone work and possible call-backs). Maintain high accuracy and attention to detail while working multiple cases in parallel. Productivity expectation (guidance): ~6.7 cases/day per person (about 0.9/hour). Required Qualifications Strong document review and detail orientation (legal/financial documentation exposure is a plus). Comfortable working in a case management / investigative style environment with multiple moving pieces. Ability to stay organized and manage pipeline work to SLA expectations. Coachable and able to learn process quickly. Comfortable with some phone-based outreach (limited, but required) Nice-to-Have / Preferred Experience Mortgage servicing, loan documentation, or financial operations support. Exposure to legal documentation review (probate/estate-related documents a plus). Prior work in regulated, compliance-heavy environments. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Pay:

$22.00 - $24.00 per hour

Work Location:

In person