Primary Responsibilities:

Interview loan applicants and objectively underwrite a high volume of loans in accordance with established guidelines ensuring compliance with all rules and regulations. Ensure the successful delivery of loan services quickly, accurately, courteously, and in a confidential manner. Identify member needs and provide information regarding how the credit union's products and services can meet those needs including ancillary products (GAP, debt protection, and other loan-related services). Provide quality member service ensuring the credit union's professional image is maintained by delivering services efficiently, in a professional manner, and in compliance with existing regulations and policies. Provide excellent internal and external member service and respond to all member inquiries in a prompt and professional manner. Provide backup to other consumer and mortgage loan officers as needed. Provide backup and assist the collections department as needed.

Knowledge, Skills & Abilities:

Knowledge of lending practices, regulations, etc. Strong critical thinking and problem-solving skills Excellent oral and written communication skills Organized with good attention to detail ensuring high accuracy and low error rates Ability to work independently, take initiative, and exercise good judgement Ability to work as part of a team and communicate with team members Ability to maintain a calm demeanor in stressful situations Ability to handle sensitive information in a confidential manner Ability to accurately and efficiently perform required computer tasks including word processing, spreadsheets, email, and other web-based applications Maintain a positive attitude and work proactively and collaboratively with others at all levels of the organization and with external stakeholders

Minimum Education:

High School Diploma Preferences:

Three years of experience in a business office setting Lending experience Experience in a financial institution Post high school education or training

Compensation:

Minimum $20/hour. Compensation is commensurate with qualifications/experience.

Full benefit package including:

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