Loan Operations Associate

Job Title:

Loan Operations Associate Status:

Non-exempt Location:

Becker Report to:

Commercial Loan Processing Supervisor Summary:

This position is responsible for Loan Operations functions and supports the Loan Processing functions of the Bank. Responsible for ensuring that all maintenance, legal, reporting, compliance documentation, and training tasks are completed in compliance with the applicable regulations. Responsible for loan account daily operations and resolutions. Provides first level support to Bank staff regarding loan operations and processing functions, and prompt, courteous customer service to all areas within the Bank.

Job Responsibilities:

 Responsible for accuracy in all functions performed. Ensure daily task completion.  Balancing and accounting for any differences in assigned general ledger and loan accounts.  Exception item processing (non-posted loan items) based on daily reports.  Research requests for loan account questions for internal and external customers.  Update tickler tracking items daily and as information is received including but not limited to insurance, missing collateral documents, final title policies, perfected DMV/DVS and DNR titles and other miscellaneous items.  Loan account file maintenance (address changes, customer information changes, account type changes, etc.). Involved project requests to improve the accuracy related to core applications.  Review reports daily, weekly, and monthly as applicable for errors, corrections, or missing information. New and renewed loan edits, exception tracking (ticklers), daily loan maintenance reports and other reports as needed.  Accurately completing checkback on consumer and commercial loan product maintenance.  Periodic responsibilities include force placed insurance, charge-off and trouble loan tracking, documentation, maintenance and assisting with perfecting collateral items after repossession.  Proficiency and accuracy related to loan documentation, maintenance, and compliance.  Resource for all loan processors with system loan questions  Actively suggest process, procedure, and policy changes to improve department function.  Transparency with leadership regarding departmental errors, needs, including time, resources, education.  Ability to resolve errors promptly and escalate to leadership as necessary.  Effective and tactful communication with customers, internal and external, creating and maintaining good relations in day-to-day contact and the handling of complicated issues.  Other tasks and projects as assigned as deemed necessary for department functionality or as assigned by leadership.

Knowledge, Skills, and Abilities:

 Desire and ability to learn new products and processes.  Great attention to detail.  Ability to establish priorities, work independently, and proceed with objectives under minimal supervision.  Excellent time management, organization, and independent work abilities. Self-starting, strong desire to learn, and keen problem-solving abilities are essential.  Ability to multi-task when presented with complex and involved projects is necessary.  Ability to function in a high-volume environment and within time constraints to meet deadlines.  Strong in-person and verbal phone skills.  General Math Skills Education/Experience 2+ years of bank operations experience with focus on

Loan Operations Pay:

$19.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Application Question(s): Please provide 3 professional references

Experience:

bank operations : 2 years (Required) Ability to

Commute:

Becker, MN 55308 (Required)

Work Location:

In person Loan Operations Associate 12500 Sherburne Avenue, Becker, MN 55308 $19

• $25 an hour
• Full-time $19
• $25 an hour

•

Full-time Job Title:

Loan Operations Associate Status:

Non-exempt Location:

Becker Report to:

Commercial Loan Processing Supervisor Summary:

This position is responsible for Loan Operations functions and supports the Loan Processing functions of the Bank. Responsible for ensuring that all maintenance, legal, reporting, compliance documentation, and training tasks are completed in compliance with the applicable regulations. Responsible for loan account daily operations and resolutions. Provides first level support to Bank staff regarding loan operations and processing functions, and prompt, courteous customer service to all areas within the Bank.

Job Responsibilities:

 Responsible for accuracy in all functions performed. Ensure daily task completion.  Balancing and accounting for any differences in assigned general ledger and loan accounts.  Exception item processing (non-posted loan items) based on daily reports.  Research requests for loan account questions for internal and external customers.  Update tickler tracking items daily and as information is received including but not limited to insurance, missing collateral documents, final title policies, perfected DMV/DVS and DNR titles and other miscellaneous items.  Loan account file maintenance (address changes, customer information changes, account type changes, etc.). Involved project requests to improve the accuracy related to core applications.  Review reports daily, weekly, and monthly as applicable for errors, corrections, or missing information. New and renewed loan edits, exception tracking (ticklers), daily loan maintenance reports and other reports as needed.  Accurately completing checkback on consumer and commercial loan product maintenance.  Periodic responsibilities include force placed insurance, charge-off and trouble loan tracking, documentation, maintenance and assisting with perfecting collateral items after repossession.  Proficiency and accuracy related to loan documentation, maintenance, and compliance.  Resource for all loan processors with system loan questions  Actively suggest process, procedure, and policy changes to improve department function.  Transparency with leadership regarding departmental errors, needs, including time, resources, education.  Ability to resolve errors promptly and escalate to leadership as necessary.  Effective and tactful communication with customers, internal and external, creating and maintaining good relations in day-to-day contact and the handling of complicated issues.  Other tasks and projects as assigned as deemed necessary for department functionality or as assigned by leadership.

Knowledge, Skills, and Abilities:

 Desire and ability to learn new products and processes.  Great attention to detail.  Ability to establish priorities, work independently, and proceed with objectives under minimal supervision.  Excellent time management, organization, and independent work abilities. Self-starting, strong desire to learn, and keen problem-solving abilities are essential.  Ability to multi-task when presented with complex and involved projects is necessary.  Ability to function in a high-volume environment and within time constraints to meet deadlines.  Strong in-person and verbal phone skills.  General Math Skills Education/Experience 2+ years of bank operations experience with focus on

Loan Operations Pay:

$19.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Application Question(s): Please provide 3 professional references

Experience:

bank operations : 2 years (Required) Ability to

Commute:

Becker, MN 55308 (Required)

Work Location:

In person