Mortgage Support Specialist

POSITION PURPOSE

Provides administrative, processing, and servicing support to the mortgage lending team to ensure loans and loan documents are processed and uploaded accurately and efficiently. Due to the time sensitive nature of these documents, this position helps monitor loan closings to ensure loan documents are received in a timely manner and then scans/mails/uploads documents as determined by the type of loan. Further, ensures all loan support is received and uploaded to ensure the completeness of all files. Provides support to staff, members, title companies, and realtors answering questions & returning calls as needed. Extensive administrative and organizational skills are required to safeguard that loan files are complete and loan documents are accurate. Effective communication is paramount for the timely exchange of information and to ensure supporting documentation is received so a mortgage file is completed within a suitable timeline. Mortgage Support Specialists are expected to operate with moderate supervision and are evaluated on their ability to meet production expectations with accuracy, timeliness, and results.

POSITION RESPONSIBILITIES 1

) Process mortgage closing packages ensuring all documentation is scanned and uploaded to TPO and SharePoint. This includes mailing out Notes as necessary and preparing an Assignment of Mortgage to mail to the title company. This process is extremely time sensitive and works with original loan documents where some originals must be retained in order to maintain the integrity of a loan. 2) Maintain accurate mortgage spreadsheet to track closed mortgages and mortgage fees & income. 3) Prepare mortgage satisfactions for paid off loans. 4) Record mortgage documents with appropriate counties to ensure lien positions can be secured. 5) Prepare payoff statement for title companies, other lenders, & members. 6) Order flood searches, O & E Reports, Title Commitments, and other supporting documents as needed for a loan. 7) Upload proof of insurance and monitor the CPI Notice Report to avoid members receiving force placed insurance. Reaches out to insurance companies as needed to request proof of insurance. 8) Prepare loan documents for home equity loans. 9) Closes Home Equity type loans if LO is unavailable. 10) Enter HMDA information for home equity and mortgage loans at least quarter to ensure files are complete and accurate. 11) Prepare adverse actions or notice of action for loan denials and mail to members. Close out applications for expired, denied, withdrawn loans. 12) Full audit and review of home equity & port mortgage loans to make sure all required documents are present and signed, verifying income, and completing review to verify everything needed is in the loan file. 13) Ensure final First Mortgage documents (recorded mortgage & final title work) are received and scanned into file. 14) Review paid off loan report each week to satisfy closed loans. 15) Prepare monthly mortgage reports (NFP, FHLB, Lereta, etc.) to provide to supervisor for review and upload. 16) Ensure monthly loan letters/notices regarding rate adjustments are mailed out. Ensure rates adjust appropriately. Ensure automatic payment is sufficient. 17) Mortgage Processing of Port loans including ordering services, VOE, VOM, ordering payoff, verifying all supporting documents received and uploaded to TPO and SharePoint. Also scheduling closing and reviewing file once closed. 18) Assisting and monitoring the servicing of loans within Portico. 19) Booking various loan types directly to Portico and ensuring they are set up properly.

PERFORMANCE MEASUREMENTS

Work is completed accurately and timely. Personal and department goals are consistently met or exceeded. Good working relationships exist with Credit Union personnel and management. Management is appropriately informed of area activities. Workflows and assignments are completed in accordance with established standards, policies, and procedures. Excellent communication skills used with members and staff members. Ensure responses to member or staff member questions are timely. Attendance at professional growth training.

QUALIFICATIONS

Education/Certification:

High school graduate or equivalent

Required Knowledge:

Knowledge of credit union lending programs, policies, regulations, and procedures preferred.

Experience Required:

Minimum two years of credit union/banking industry knowledge previous lending experience preferred

Skills/Abilities:

Excellent interpersonal skills Excellent written and oral communication skills Cooperative and willing to assist others Analytical and critical thinking skills Well organized with attention to detail Professional appearance, dress, and attitude Ability to use existing technology to increase accuracy and efficiencies Ability to learn new technology Ability to change teaching techniques based on learner Excellent decision-making skills

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:

Clear, concise speech is necessary. Must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:

Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion:

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength:

Sedentary work and standing for long periods of time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) Must be able to exert up to 25 lbs. of force

WORKING CONDITIONS

None:

No hazardous or significantly unpleasant conditions (such as in a typical office)

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Work Location:

In person