Mortgage Servicing Representative

ROLE:

Responsible for maintaining the first mortgage servicing system including the preparation of periodic loan accounting reports, daily loan payment processing and administration, reconciliation, administration of insurance, annual escrow analysis and 1098 reporting. Service all member mortgage servicing needs.

MAJOR DUTIES AND RESPONSIBILITIES

Manages all aspects of escrow collection, disbursement and analysis to include property taxes, Home Owner insurance and Flood insurance. Responsible for the timely remittance of real estate taxes for escrowed accounts. Perform escrow analysis. Responsible for end of day, month and annual reconciliations, reports and 1098's. Research any differences determined by Accounting. Process paid notes and discharge of mortgage, payment postings and credit disputes. Process mortgage insurance cancellation requests and auto cancellations. Provide First mortgage account maintenance in Mortgage System. Reconcile all secondary market transactions. Provide payoffs as requested for first mortgages and back up for home equity and consumer loans. Track home owner insurance and flood insurance. Update Mortgage System. Provide reports to management on outstanding items. Force place as needed. Work with statement vendor to ensure statements and notices are sent out timely. Review all post-closing documents ensuring all mortgages have been recorded. Track these and provide reports at least quarterly to management. Under supervision of Manager, Real Estate lending manage and respond to all audit requests. Post close Real Estate Loans for accuracy in Mortgage System, homeowners insurance, PMI, escrow, etc. Process mail, answer telephones and respond to member inquiries. Perform clerical duties relating to loan servicing. Serve as back up for other servicing areas including home equity and consumer as well as processing. Serve as subject matter expert and tester.

EXPERIENCE

One year to three years of similar or related experience.

EDUCATION

High School Degree required. Must be registered with a NMLS #.

SKILLS:

Excellent communication skills. Excellent organizational skills. Knowledge of all servicing guidelines and regulations such as but not limited to Real Estate Settlement Procedures Act (Reg X).

Job Type:

Full-time Pay:

$23.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Physical Setting:

Office Experience:

Mortgage servicing: 1 year (Required)

Work Location:

In person