SUMMARY:

Supports the job activities of Commercial Bankers. Performs various customer service roles related to administration and follow-up support for commercial loan and deposit relationships.

CUSTOMER SERVICE SKILLS

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS

Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Practices the standards of the Mission, Vision and Pledge. Understands the various types of commercial loan products and services offered by the Bank. Maintains a working knowledge of the Bank's loan processing system and credit approval process. Assists in planning market related events in support of lenders. Provides timely response to questions from customers and internal departments. Handles customer situations/problems in a professional and confidential manner. Assists in coordinating Commercial Banker's schedule using Outlook calendar and direct customer contact. Attends weekly market sales meetings. Provides information to Commercial Bankers for weekly Market Sales Meetings. Facilitates supplies ordering. Enters information and uploads documents in workflow system, Capital Stream, or other computer software utilized by the department. Performs other duties as assigned.

OTHER REQUIREMENTS

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to coordinate and/or manage multiple tasks in various stages is imperative. Good time management skills. Ability to work with others in a team environment and under occasional time constraints is a necessity. Employee must be willing to learn, understand and promote Bank products and services. Ability to maintain confidentiality is required. Ability to utilize Microsoft Office software. Ability to learn commercial banking software.

High School Diploma or GED required. Associate's Degree in Business Administration preferred. Previous office related experience preferred. Minimum of one year relevant banking experience preferred. Experience with commercial lending systems and loan documentation a plus.