SUMMARY:

\nSupports the job activities of Commercial Bankers. Performs various customer service roles related to administration and follow-up support for commercial loan and deposit relationships.

CUSTOMER SERVICE SKILLS

\nWillingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS

\nProfessional demeanor in appearance, interpersonal relations, work ethic and attitude.\nPossess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

\nPractices the standards of the Mission, Vision and Pledge.\nUnderstands the various types of commercial loan products and services offered by the Bank.\nMaintains a working knowledge of the Bank's loan processing system and credit approval process.\nAssists in planning market related events in support of lenders.\nProvides timely response to questions from customers and internal departments.\nHandles customer situations/problems in a professional and confidential manner.\nAssists in coordinating Commercial Banker's schedule using Outlook calendar and direct customer contact.\nAttends weekly market sales meetings.\nProvides information to Commercial Bankers for weekly Market Sales Meetings.\nFacilitates supplies ordering.\nEnters information and uploads documents in workflow system, Capital Stream, or other computer software utilized by the department.\nPerforms other duties as assigned.

OTHER REQUIREMENTS

\nBanking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.\nAbility to coordinate and/or manage multiple tasks in various stages is imperative.\nGood time management skills.\nAbility to work with others in a team environment and under occasional time constraints is a necessity.\nEmployee must be willing to learn, understand and promote Bank products and services.\nAbility to maintain confidentiality is required.\nAbility to utilize Microsoft Office software.\nAbility to learn commercial banking software.

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