Home Mortgage Escrow Senior Specialist

Home Mortgage Escrow Senior Specialist Citizens Financial Group - 3.4 Glen Allen, VA Job Details Full-time 13 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Parental leave Vision insurance Opportunities for advancement Retirement plan Qualifications Customer communication Research High school diploma or GED Full Job Description Description The Home Mortgage Escrow Senior Specialist plays a key role in ensuring the accuracy and integrity of customer escrow accounts within Home Mortgage Servicing. This position is responsible for performing detailed escrow analyses to determine whether borrower payments will sufficiently cover upcoming obligations such as taxes, hazard insurance, and mortgage insurance. In this fast-paced, high-volume environment, you will review loan-level data, resolve moderately complex customer and operational issues, and support a consistent, compliant servicing experience. This role is a strong fit for a detail-oriented professional who enjoys analytical work, making informed decisions, and contributing to a highly regulated, customer-focused operation. Primary Responsibilities Escrow Analysis & Loan Review Perform annual and ad hoc escrow analyses to ensure sufficient funds for escrowed items Complete escrow projections, payment adjustments, short-year statements, and escrow waivers Review large volumes of loan data and exceptions, making accurate and timely decisions Identify and resolve discrepancies that could impact customer payment amounts Customer Experience & Issue Resolution Research and resolve moderately complex customer inquiries and operational issues Respond to internal and external inquiries in a timely, professional manner Document actions and decisions clearly at the loan level Support resolution of escalations and ensure outcomes are accurate and well-supported Mortgage Insurance Support Process borrower-paid and lender-paid mortgage insurance (PMI/MIP) Review and execute mortgage insurance cancellations in accordance with regulatory requirements Reconcile monthly mortgage insurance premiums and resolve discrepancies Respond to borrower inquiries related to mortgage insurance Risk, Compliance & Operational Support Follow established procedures to ensure compliance with regulatory and internal requirements Maintain accurate documentation to support audits and quality reviews Participate in process improvements and support operational efficiency efforts Collaborate with internal teams, vendors, and stakeholders as needed Team Contribution & Reporting Track and report productivity, quality, and other operational metrics Assist in training and supporting junior team members Contribute to departmental goals and ongoing improvement initiatives Manage multiple priorities and deadlines in a structured, high-volume environment Qualifications High School Diploma or equivalent required; Associate's degree preferred 2+ years of mortgage servicing experience required; escrow analysis experience preferred Strong analytical skills with attention to detail and accuracy Ability to manage high-volume work and make timely, sound decisions Excellent organizational, multitasking, and time management skills Strong written and verbal communication skills Proficiency with MS Office, especially Excel Ability to work independently while collaborating effectively with team members Hours & Work Schedule Hours per

Week:

40

Work Schedule:

Monday - Friday, 8:30 AM - 5:00 PM Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Awards We've Received Glassdoor Best Place to Work in Consulting, Finance & Insurance Human Rights Campaign Corporate Equality Index 100 Award Newsweek America's Most Charitable Company The Banker's US Bank of the

Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:

IN Best Places to Work for Disability Inclusion