Loan Assistant/ Loan Processor

Summary:

As a Loan Assistant/Loan Processor this person is the first to respond to customers' initial communication, answers their questions or directs to the correct service person. Responsible for servicing consumer, residential and/or commercial loans. Promoting business for the Bank by maintaining good customer relations and referring customers to the appropriate staff for new services. This person is also responsible for the preparation of loan documents for Real Estate, Commercial and Consumer loans in accordance with regulatory requirements and Bank policy. Loan packages must be prepared accurately and forwarded to the Lender in a timely manner in order to ensure quality service and minimize inconvenience to the client. Because of market volatility and spikes in loan volume, this person must be able to work under deadline pressure while still ensuring the accuracy of the loan documentation.

Essential Duties:

Essential job duties for this position include the following items. Other duties must be performed as assigned or required. Collect Tax and insurance information for escrow accounts, enter escrow data, analysis and disburse the escrow payments. Order required loan documents such as appraisals, evaluations, flood information, tax transcripts, UCC's and title insurance policies. Prepare loan approval forms for the board. Input data information to underwriting program. Keeps loan records up-to-date. Set up the new loan files, scan r and maintain the loan file. Record all pertinent documents. Uses tickler procedures to keep insurance, tax, financial statement and UCC documentation current. Order new and renewal notes. Prepare tickets to fund new and renewal loans. Check back all new and renewed loans for accuracy of information. After all fixed rate loans are closed, monitor and collect all post-closing items required to complete the file. Prepare satisfactions, denials and required miscellaneous forms. Perform branch clerical duties. Be very knowledgeable in bank policies, procedures, laws and regulations. Comprehend the concepts and principles of loan documentation requirements dictated by loan type and collateral to ensure the creation of accurate loan documentation. Recognize the various legal entities and the required documentation associated with each entity type. Understand the importance of preparing the necessary documentation to properly support the loan and borrower type. Work with Loan Officers, title companies and attorneys as necessary to ensure timely preparation and delivery of loan application and closing packages Data entry into the loan processing system for all types of loans Pull Loan Shield reports as necessary Document review to ensure accuracy UCC and DMV searches as necessary

Secondary Responsibilities:

Assist other employees when requested Phone answering skills are critical for this position. The phone is still the most primary point of contact with customers Other duties as assigned or required

Qualifications:

To perform this job successfully, the Loan Assistant must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education:

High School diploma

Experience:

Computer skills and cash handling experience required Strong customer service, interpersonal, organizational and problem solving skills required Friendly, enthusiastic attitude required Previous phone experience preferred

Understanding of Excel, Word & PowerPoint Language Skills :

Ability to speak, and write in English at the level necessary for the effective accomplishment of essential job duties

Mathematical Skills :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret instructions Equipment used

• computer, phone, fax , copier, and calculator

Physical Demands:

The physical demands, and approximate time spent engaged in them, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing

• less than 2/3 Walking
• less than 1/3 Sitting
• more than 1/3 Use of hands to finger, handle or feel
• more than 2/3 Reaching with hands and arms
• more than 2/3 Climbing or balancing
• rarely Stooping, kneeling, crouching or crawling
• rarely Talking or hearing
• more than 2/3 Weight lifted/carried
• an average of 5 to 20 pounds frequently Vision
• must have clear vision near and far, with or without corrective measures Travel
• occasionally

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Environmental

• typical office environment Outdoor weather conditions
• infrequently Noise level
• low, typical office noise

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person